Teller, Customer Service​/HelpDesk

What we can offer you:

• Career Growth -- promotional opportunities
• Incentive program based on performance
• Paid Time Off (PTO)
• Paid Holidays for Full Time/Part Time
• Employees Health, Dental, Vision
• 401k match and Life Insurance
• Employee Assistance Program
• Tuition Assistance Program (Full Time)
• Financial Coaching and Benefit Guidance
• Floating Cultural Holiday
• Family Focused Benefits (Paid Parental Leave, Adoption Assistance, Infertility Services)
• Retirement Plan

The Teller is responsible for contributing to the overall success of a Retail Banking Center(s) by committing to banker-readiness, processing all transactions accurately and efficiently, contributing to the prescribed customer experience levels, maintaining disciplined operational objectives; all while striving for excellence in the execution of the mentioned areas. This position's work schedule involves occasional evenings/Saturdays, temporarily working at other assigned banking center locations based on staffing needs.

Customer

Experience:

Introduce and refer customers to the platform through routine interactions. Provide remarkable customer service through all customer interactions, problem resolution, telephone answering, safe deposit, etc. Perform routine customer requests. Must successfully complete Comerica's Teller Training Program. Follow company policies and procedures, regulations and security procedures, and complete necessary documents. Use the provided electronics to document all transactions during their shift.

Reconcile all transactions during and at the end of their shift. Maintains customer confidence and protects bank operations by keeping information confidential. Resolve basic customer complaints. Impact the customer experience following defined customer experience guidelines and other customer experience behaviors and feedback as needed.

Marketing

Activities:

Complete assigned daily planning activities. Act as a digital ambassador to transition customers to digital solutions. Provide for customer engagement by introducing customers to Comerica's products/services, digital solutions and addressing customer questions, e.g., how-to use products and services and follow-up on a timely basis.

Operational Risk: Ensure compliance with applicable federal, state and local laws and Regulations, and Comerica's policies and procedures. Ensure compliance and completion of necessary compliance related training. Adhere to all Banking Center Risk Assessment and Compliance Standards. Control and mitigate losses by following policies and procedures.

Partnership: Consistently impact the efforts that improve Banking Center Collaboration. Identify opportunities to add value to customers by introducing them to partners.

• 6 months of Retail or financial sales experience OR 2 years of U.S. Military service OR 1 year of college
• 1 year of experience in customer service
• 1 year of experience with personal computer, systems data entry or internet search
  
  Preferred Qualifications:
  
  Cash handling experience in a retail or financial services environment Proficient with utilizing and navigating a computer system

Work Best Category:
Category A - 100% in the office.

Hours:

Monday-Friday 8:30am-5:30pm;
Saturday 8:30am-12:30pm. Full-time hours will be scheduled within time frames listed.

Salary:
For candidates hired in the state of California, the expected salary/On-Target Earnings (OTE) range for the role is currently:
California - $22.00 - $28.05 Hourly.

Salary Range(s) is subject to change. Comerica Bank takes several factors into account when determining individual starting pay. These include but are not limited to position, grade level, location/metropolitan area, skillset, and peer compensation. Comerica Bank considers the employer's work location to determine the pay range.

We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues…