Enrollment Specialist

Enrollment Specialist, 12-month term appointment with reappointment contingent on job performance, in SIU Online and Extended Campus at Southern Illinois University Carbondale. This position may be based in Chicago, IL, Atlanta, GA, or Texas.

Salary is competitive and commensurate with qualifications and experience, while also considering internal equity.

• Recruitment and Outreach:
  • Serve as the primary enrollment representative for assignedprospective and current students.
  • Conduct timely outreach to prospective students through phone,email, text messaging, virtual appointments, and other communication channels.
  • Respond to new student inquiries within established departmental service-level expectations.
  • Participate in recruitment events including virtual information sessions, webinars, college fairs, employer events, militaryoutreach, and community partner events.
  • Develop relationships with community colleges, employer partners, and other recruitment partners as assigned.
  • Represent the university professionally at recruitment activities.
  • Assist with orientation and enrollment events.
  • Build relationships with prospective students to understandeducational goals and recommend appropriate academic programs.
  • Guide prospective students through the admissions process frominquiry through enrollment.
  • Assist students with application completion, admissions requirements, document submission, financial aid referrals,registration, and onboarding.
  • Conduct individualized enrollment consultations via phone,video conference, and in person when appropriate.
  • Maintain ongoing communication with students throughout the enrollment funnel to encourage application completion and enrollment.
  • Monitor retention trends and provide insights to support annualplanning.
• Student Success and Retention:
  • Provide one-on-one academic and personal support to ensure students' successful progress and completion of their programs.
  • Respond to student inquiries within 24-48 hours and engage inproactive outreach to maintain student engagement and satisfaction.
  • Assist students in exploring academic options and connect themwith necessary resources such as tutoring and counseling.
  • Encourage continued enrollment through registration reminders and academic milestone communications.
  • Build meaningful academic relationships and support students in developing skills and attitudes for success.
• CRM & Enrollment Management:
  • Utilize CRM systems (such as Slate) to document all student interactions and manage communication workflows.
  • Maintain accurate student records and detailed activitynotes.
  • Manage assigned enrollment caseload while meeting departmentalresponse time expectations.
  • Complete daily follow-up activities for inquiries, applicants,admitted students, and enrolled students.
  • Participate in automated and personalized communication campaigns.
  • Monitor enrollment dashboards and reports to prioritizeoutreach activities.
• Collaboration and Coordination:
  • Work collaboratively with Admissions, Financial Aid, Registrar,Academic Advising, faculty, program directors, marketing, and otheruniversity offices.
  • Serve as a liaison to students, faculty, staff, and externalgroups regarding academic success.
  • Assist with planning and implementing student programmingactivities, including orientation, workshops, and joint programmingwith community entities.
  • Participate in regular meetings with Extended Campus leadership to monitor and report on student academic progress.
• Academic Progress Monitoring and Student Success:
  • Accountable to the SIU Online and Extended Campus leadership tomonitor student academic progress through a variety of reporting tools. Works closely and collaboratively with students, faculty,and staff to ensure academic success.
  • Utilizes a variety of university data and programmaticdirection to promote academic standards and student success.
  • Supports academic assessment data collection and reporting in collaboration with academic units.
  • Performs need assessment, evaluates and analyzes student support service effectiveness, develops recommendations,implements, and takes appropriate action(s) to ensure efficiencies and accuracy.
  • Enacts knowledge of reporting tools with clarity to assure thatthe student data is accurate.
• Student Recruitment, Outreach, and Retention Initiatives:
  • Enhance recruitment efforts; reports on the viability of recruitment efforts for annual planning purposes.
  • Guide students, develop and organize outreach activities, andraise awareness of SIU programs and student services.
  • Use…