Night Auditor

• Reconcile and complete all daily front desk agents’ work
• Run find trial balance to post rooms and close day.
• Run accounts receivable reports
• Provide next day reports for Front Office, Housekeeping, Sales and Executive Office as required.
• Perform duties of front desk agent
• Adhere to applicable Company Standard Operating Procedures

• Take every opportunity to amaze the guests
• Smile, have eye contact and greet guests immediately
• Actively solicit feedback from guests
• Greet and welcome guests upon arrival. Register guests into the computer, verifying reservation, address, and credit information. Promote “preferred” guest program and provide recognition and benefits to all current members.
• Accept payment for guests’ accounts both at the time of registration and ntain a house bank and make a deposit and accurate report of receipts daily. Cash checks and exchange currency for guests
• Issue key to and control entrance of safety deposit boxes. Post miscellaneous charges as requested.
• Promptly respond to and resolve guest complaints
• Answer telephone promptly and properly being polite, courteous, and friendly
• Be friendly, thorough, accurate and efficient in taking reservations
• Be friendly, thorough, accurate and efficient in performing Check-ins
• Be friendly, thorough, accurate and efficient in performing Check-outs
• (If applicable) Operate or assist with shuttle or transportation Service in a timely and courteous manner
• Assist guests with luggage upon their arrival to and departure from the hotel
• Use the guests’ names
• Be knowledgeable and helpful about the local area, the hotel and hotel services
• Handle messages, wake-up calls, mail, and faxes properly
• Assist guests’ with laundry/dry cleaning needs
• Know of incoming VIPs
• Adhere to applicable Company Standard Operating Procedures

• Administrative Skills

Effectively utilize Property Management System

Effectively utilize Electronic Key Equipment

Document maintenance issues

Maintain proper logs of courtesy shuttles use

Respond promptly to FOM or MOD requests

Attend required meetings

Maintain a clean and orderly work area

Properly document all transactions

Handle and account for all cash, checks and credit cards properly

Balance and close shifts properly

Be an enthusiastic, helpful and positive member of the team

Be professional, responsible and mature in conduct and behavior

Be understanding of, encouraging to and friendly with all co-workers

Be self-motivated and use time wisely

Maintain open line of communications with each department

Communicate pertinent information

Respond positively to new ideas

Openly accept critical/developmental feedback

Maintain effective communication through the use of meetings, logbooks and bulletins

Be available to help other departments in emergency situations

Perform other assignments as directed by the General Manger

Adhere to all work rules, procedures and policies established by the company including, but not limited to those contained in the associate handbook.

Properly handle and account for keys

Be knowledgeable of policies regarding emergency procedures and security concerns

Ensure protection of guests’ room numbers

Demonstrates proper selling techniques during the reservation and walk-in process

Aggressively seek and react to opportunities to sell rooms, including re-rents, and last rooms available

Have complete knowledge of hotel rooms, function space, restaurant (if applicable), other outlets and services

Increases revenues by offering customers upgraded rooms and promoting hotel amenities and outlets

Have full…