IT Operations Technician

This position is based at Epic Hosting's campus in Madison, WI, and relocation to the area is required. We recruit nationally and provide financial relocation assistance.

• Monitor the Hosting infrastructure stack as part of the IT Operations team and respond swiftly to problems.
• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve both routine and complex network, hardware, virtualization, and presentation problems.
• Engage with contacts from healthcare organizations to address impact, communicate issues, and perform system builds.

• Relocation to the Madison, WI area (reimbursed).
• A history of academic and professional success.
• Exceptional interpersonal, communication, initiative, and leadership abilities.
• Available to work second or third shift hours.
• Eligibility to work in the U.S. without sponsorship.
• COVID-19 vaccination.

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route.
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS.
• CompTIA+, CCNA, Network+, or Linux+ certification.
• Knowledge of VMware.

• Seniority level:
  Entry level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Computer Networking and Information Technology & Services

Epic is an Equal Opportunity Employer. We value diversity and inclusion and believe inclusive teams design software that delivers quality care. For more information, see the non-discrimination statement on our careers site.