IT Technical Associate - Analyst II

SIU Carbondale’s Office of Information Technology is growing its capabilities! We support the business needs of Higher Education at SIU, our President’s Office, and our Foundation and Alumni Association offices, as well as our other system campuses at Springfield (SIU School of Medicine) and Edwardsville. To achieve this, we manage a variety of legacy and contemporary tools and services and are committed to upgrading our delivery of services through continuous improvement.

The SIS Analyst II plays a key role in the configuration, administration, and ongoing support of the University’s Student Information System (SIS). This position is responsible for ensuring the reliability, security, and optimal performance of the SIS environment, which supports essential academic, financial, and operational functions across campus. The analyst provides day to day technical expertise, troubleshoots system issues, and supports on-campus customers in their use of the SIS system.

In this role, the SIS Analyst II collaborates closely with functional departments, technical teams, and external partners to translate business needs into effective system solutions. The position participates in system configuration, customer support, integrations, and process improvements to ensure that the SIS platform evolves with organizational requirements. The analyst also assists in developing documentation, training users, and maintaining data integrity and compliance within the system.

Through proactive analysis and problem-solving, the SIS Analyst II contributes to the continuous improvement of university processes and the overall efficiency of campus operations.

Carbondale is nestled in the southernmost region of Illinois, just outside the Shawnee National Forest. Southern Illinois University, the largest employer in the area, is the flagship of the public SIU System and a Carnegie high research activity (R1) institution. SIU consistently ranks highly in U.S. News & World Report and is recognized for excellence in programs such as journalism, debate, physical rehabilitation, automotive and aeronautical technologies, zoology, agriculture, and criminology.

Our online MBA program has been #1 in Illinois for the past three years. SIU offers over 200 academic degree programs across all levels, including professional programs in architecture, business, law, and medicine. We are also proud to be ranked as a Green College and have been named a Tree Campus USA by the Arbor Day Foundation since 2015. Learn more about SIU at  

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• Configure and maintain ERP modules, components, and related applications to support institutional business processes.
• Maintain accurate system documentation, configuration records, and procedural guidelines.

• Investigate and resolve system errors, access issues, configuration problems, and workflow failures.
• Collaborate with developers, database administrators, and business analysts to diagnose more complex issues and ensure timely solutions.
• Submit and track vendor support tickets when needed and assist in implementing recommended fixes.

• Support data validation activities, system audits, and routine quality checks to ensure the accuracy and reliability of ERP data.
• Maintain adherence to University security standards, including data confidentiality standards

• Participate in testing activities for patches, configuration changes, and new functionality, documenting results and issues.
• Support end users through documentation, training materials, knowledge-base contributions, and workflow guidance.
• Identify opportunities to streamline processes, reduce errors, and enhance system usability.

• Provide excellent customer service to campus stakeholders, ensuring timely communication and issue resolution.
• Work collaboratively with functional offices (HR, Finance, Student, etc.) to understand business needs and support system-based solutions.
• Assist in ERP-related projects, upgrades, and implementations under the direction of senior team members.