SaaS Support Engineer: Tech Troubleshooter & Customer Success
Listed on 2026-10-18
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IT/Tech
Technical Support, HelpDesk/Support, IT Support
Trinnex is seeking a technically savvy SaaS Technical Support Analyst to join our growing team in Carbondale, IL. You will serve as a product expert, resolving technical issues, guiding users, and enhancing the overall user experience across Product, Engineering, Sales, and Customer Success teams.
You will build knowledge base content, support onboarding, and help drive customer adoption and retention. Candidates should have 2+ years in a related role and a Bachelor’s degree, with strong
For the SaaS Support Engineer:
Tech Troubleshooter & Customer Success position at Trinnex, we are reviewing applications now.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Carbondale, IL, United States.
This opportunity is part of our work in IT & Technology.
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