Administration​/Helpdesk Assistant

Cardiff

£ per annum

0.0hrs per week

January 01

Our client a well-established local company are looking for an Administration Assistant to join their dedicated administration team. Description

Cardiff, Penarth Road area, CF10

ASAP
- January

£25, per annum

Permanent role

Monday – Friday, 8.00am-5.00pm,

Yate Office :

• Liaising with Engineers and working alongside Supervisors.
• Corresponding with clients, providing updates on jobs, and booking engineers to sites as required
• Preparing of client reports
• Inputting data onto client portals
• Answering incoming calls
• General administration and office duties
• Assisting Supervisors and Managers
• Providing accurate, valid, and complete information for clients and staff
• Liaising with customers
• Processing client call outs
• General helpdesk administration duties

• Excellent written and verbal communication skills
• Strong telephone manner
• Proficient in MS office (Outlook, Excel, and Word in particular)
• Strong organisational skills and the ability to multitask
• The ability to work unsupervised whilst using own initiative.
• A minimum of 5 GCSE’s (or equivalent) grades A-C
• Strong customer focus
• The ability to work on own initiative
• An excellent telephone manner
• The ability to work unsupervised
• Excellent IT skills including the use of Microsoft Excel to an intermediate level and experience of using online portal systems
• Must be happy to work in a standalone role in the office at times, including opening and closing of the office.

• Monday : 08 : 00 - 17 : 00
• Tuesday : 08 : 00 - 17 : 00
• Wednesday : 08 : 00 - 17 : 00
• Thursday : 08 : 00 - 17 : 00
• Friday : 08 : 00 - 17 : 00

ESS EMPLOYMENT work with clients and candidate from a range of disciplines and place people in permanent, contract and temporary roles.