Admin Officer - Wales Tribunal

General Information

Salary £25,582
Working Pattern Full Time, Part Time
Location Cardiff, Wales
Closing Date 09-Jan-2026

Proud to serve. Proud to keep justice going. Our Admin Officers provide excellent administrative support and customer service to court users, judiciary and management.

HM Courts & Tribunals Service (HMCTS) administers criminal, civil and family courts and tribunals in England and Wales. We support court users and colleagues within HMCTS, enabling people and businesses to access justice.

• Contribute to operational, performance and service standards.
• Progress cases through the court/tribunal system and provide administrative support.
• Communicate with court/tribunal users, including members of the Judiciary and the legal profession.

• Preparing papers and files for court, tribunals, hearings and meetings.
• Creating and updating records on the in‑house computer system.
• Recording court results accurately and interpreting court file information.
• Checking and verifying documents, records and claims for approval.
• Collecting and assembling information for returns, reports and statistical analysis.
• Communicating with the public, the Judiciary and other court and tribunal users.

• Friendly and approachable with excellent customer service skills.
• Ability to multitask in a fast‑paced environment.
• Good written and verbal communication skills.
• IT proficiency and ability to learn new technologies.
• Excellent organisational skills.

Occasional court attendance will be required on an ad‑hoc basis.

Standard full‑time hours are 37 hours/week. Part‑time, flexible and job‑sharing patterns are welcomed. Hybrid working may be arranged where business needs allow, with a minimum of 60% office presence.

Wales Employment Tribunal,
3rd Floor, Cardiff Magistrates Court,
Fitzalan Place, Cardiff CF24 0RZ
.

• Annual leave 25 days (increase to 30 days after five years).
• Pension scheme offered by the Civil Service.
• Training and development opportunities.

Open to UK nationals, Irish nationals, Commonwealth nationals, EU nationals with settled status, and others listed in the eligibility section.

HMCTS is an equal opportunities employer and welcomes applications from all suitably qualified applicants irrespective of race, colour, sex, sexual orientation, religion, disability, nationality or age.