Personal Assistant

Overview

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London, we are especially welcoming applications from people based in the Cardiff and Glasgow. Hybrid working – on average, currently one day per week in the office, or approximately 20% of the month.

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

We are now looking for a Personal Assistant (PA) to join our busy and collaborative EA/PA cohort, providing high quality secretarial and administrative support to up to three Deputy Directors within your assigned portfolio. This is an exciting opportunity to work at the heart of the organisation, supporting senior leaders and helping teams deliver work that directly benefits households, businesses and the environment.

quality secretarial and administrative support to up to three Deputy Directors within your assigned portfolio. This is an exciting opportunity to work at the heart of the organisation, supporting senior leaders and helping teams deliver work that directly benefits households, businesses and the environment.

As a PA at Ofgem, you’ll manage complex and fast‑moving diaries, balancing competing priorities and helping Deputy Directors make best use of their time. You’ll coordinate logistics, prepare papers and briefings, and act as a trusted point of contact, ensuring smooth communication and seamless organisation across the directorate.

You’ll work closely with other PAs and Executive Assistants, providing cross-cover and sharing best practice to support a culture of collaboration and continuous improvement. You’ll also engage with colleagues across the organisation, from policy teams to senior stakeholders, to enable efficient delivery of directorate activities.‑cover and sharing best practice to support a culture of collaboration and continuous improvement. You’ll also engage with colleagues across the organisation, from policy teams to senior stakeholders, to enable efficient delivery of directorate activities.

This role offers autonomy, variety and the chance to develop your skills within a friendly and supportive team. We’re looking for someone who is highly organised, adaptable and confident in managing changing priorities. Strong communication skills, excellent judgement and a proactive approach are essential, along with proficiency in MS Office.

The Person al Assistant (PA) will provide the full range of secretarial and administrative support up to 3 Deputy Directors within the portfolio assigned, as well as providing admin support to Team Managers where capacity allows. The post-holder will also work closely with other Executive Assistants (EAs) and PAs across their directorate and the organisation, and will be a key member of a busy and collaborative EA/PA cohort.

• Proactive management of Deputy Directors’ diaries, effectively dealing with diary clashes and leading/attending diary meetings to understand the priorities.
• Work collaboratively with teams across the directorate to provide a wide range of logistical and administrative support.
• Work collaboratively with other PAs across the directorate, providing cover for the directorate’s PAs and EA where required.
• Contribute actively to the wider team consistently looking to secure best practice in the service provided.

• Manage the diaries of up to 3 Deputy Directors, ensuring their time is well spent and managed efficiently, and undertake general administrative duties as required.
• Ability to work in an agile, flexible manner and be excellent at making autonomous decision when prioritising work or duties and balancing the needs of the business.
• Exercise judgment and flexibility in managing potential conflicting diary issues in a tactful and sensitive manner, having due regard for business priorities.
• Ensure the Deputy Directors receive…