Case Management Officer

An exciting opportunity has arisen within Housing & Communities Service Area for a full-time (37-hours a week) permanent Case Management Officer within the Responsive Repairs Unit.

You will have excellent communication and organisation skills, with the ability to maintain business information and data systems. You will be able to work in a busy environment where taking telephone calls is a key part of the role. You will also be able to work to strict deadlines and be extremely flexible. You will have experience of working with IT systems and the ability to work as part of a team is essential as well as your using own initiative.

The successful candidates will be responsible for managing and overseeing the system processes for damp and disrepair cases and act as a single point of contact for contract holders with active cases.

The successful candidate will have experience working within local government and working with customers. They will also have excellent communication skills and have the ability to provide this in the appropriate manner to all service users, staff and operatives.

You will need to be well‑organised and able to work on your own initiative, as well as working as part of a team.

There are five permanent posts available.

These posts are suitable for post share.

The interview process for this role may be held on a virtual basis using an appropriate online platform. If you have any concerns around your ability to participate in a virtual interview process or if you would like an informal conversation about this role prior to application, please contact Cavelle Fabrizi on Responsive

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We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:

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Job Category Admin / Clerical

Department Housing & Communities

Working Pattern/Contract Type Full Time Permanent