Programme Coordinator

To provide comprehensive administrative support to the Apprenticeship Delivery Team, ensuring the efficient coordination of learner activity, compliance processes, qualification bookings, and data integrity. The role supports assessors, learners, employers, and managers to ensure contractual compliance and high standards of service delivery.

• Coordinate and book learner inductions, ensuring all documentation and systems are prepared in advance.
• Monitor learner attendance at inductions and scheduled sessions.
• Manage cancellations and rescheduling in a timely and professional manner.
• Maintain accurate learner records and update Smart Assessor and Itec Reports accordingly.
• Work collaboratively with EWS team, Assessor and Performance Managers to book and monitor Essential Skills Wales (ESW) qualifications.
• Coordinate and book external examinations.
• Arrange and facilitate invigilation in line with awarding body regulations as required.
• Track examination results and communicate outcomes to relevant staff.
• Ensure all examination and qualification processes remain compliant with awarding body and audit requirements.
• Support learners and employer to access and use internal e-portfolio system.
• Troubleshoot and resolve e-portfolio system errors, liaising with IT support or system providers where necessary.
• Monitor system usage to ensure assessors maintain timely learner reviews and evidence uploads.
• Monitor assessor compliance against key performance indicators, including timely reviews and induction documentation completion.
• Ensure learner files and digital records are complete, accurate, and audit ready.
• Support the team in meeting contractual requirements related to starts, attendance, reviews, and completions.
• Escalate compliance concerns to the Performance Manager or Lead IQA where necessary.
• Maintain regular and professional communication with learners, employers, assessors, and managers.
• Respond promptly to queries via telephone and email.
• Support employer engagement activities through the learner journey.

• Strong organisational skills with the ability to manage multiple priorities
• Experience using Microsoft Office and Learner Management Systems
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Safeguarding Knowledge and understanding

• Previous administrative experience within education, training, or apprenticeship environments
• Previous experience working with apprenticeships programmes or funded training
• Experience using e-portfolio systems, Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.

At Itec, we put our employees at the heart of everything we do. As an employee‑owned organisation, every team member plays a crucial role in shaping the future of our business. We foster a culture where each voice is heard, and every contribution is valued. We take pride in empowering individuals and businesses to thrive. Join us and become part of a company that is dedicated to your growth, well‑being, and success.

At Itec, our employees have access to several great benefits, including 30 days of annual leave (rising with length of service), a health care scheme, 35 hours of working week, discounts for retail and gym membership, a profit‑sharing scheme, life insurance, employee of the month awards, length of service recognition, and much more.

Itec operates as an equal opportunity employer, we welcome applicants from all backgrounds and ensure equal opportunities inclusive of gender, ethnicity, disability, or other protected characteristics.

Apply early, as we may close the vacancy once we have enough suitable applicants. We encourage applicants to disclose any needs for reasonable adjustments during the recruitment process or in their role to help create an inclusive workplace.

If you are passionate about developing others and making a difference in the Health and Social Care sector, we'd love to hear from you!

Should you not hear from us 2 weeks after application, please assume that your application was not successful on this occasion.