Group Ticketing Executive

The Person

• Strong interpersonal skills and relationship management
• Experience working in a customer facing role would be advantageous
• Experience working in a commercial or events role desirable
• Knowledge of Ticketmaster sport XR system and Salesforce is desired
• Excellent IT skills, specifically Microsoft package
• Strong interpersonal skills
• Excellent written and verbal communication skills are essential
• Strong interpersonal and relationship management
• Excellent knowledge and understanding of regulatory compliance
• Ability to communicate and work through the medium of Welsh is desirable

• Deliver match day and third party events
• Support in the delivery of the club ticketing programme, including away allocation management
• Create and execute an engagement strategy for all closed ticketing groups
• Assist with customer service training for debentures, clubs and premium supporters
• Point of escalation for debenture, premium supporter and club cases.
• Support the administration of closed group ticketing activities
• Work with other areas of the organisation to constantly improve closed group ticketing offerings
• Carry out any additional tasks as requested by the Line Manager
• Carry out duties in support of the WRU Group Strategic Mission, Purpose and Values

The WRU require that individuals are proficient in IT skills, specifically Microsoft packages. Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.

Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable. This role is subject to a basic/enhanced DBS check.

As a permanent member of the WRU Group, you will have access to our full range of employee benefits, including:

• Salary Sacrifice Pension (5% employee contribution, matched by WRU)
• Life assurance scheme
• WRU Group Ticket Allocation (in line with ticketing policy)
• One additional paid day off (birthday leave)
• Employee assistance programme
• Team Tactics – hybrid working arrangements
• Free stadium parking and gym
• WRU Group store and tour discounts
• WRU Group partnership offers
• Eye Care Voucher Scheme
• Cycle to Work Scheme

The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace:
Integrity, Excellence, Success, Courage, Family & Humour.

The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected. We are happy to talk to you about our Crys I Bawb EDI Strategy ) and you can also read more about our commitment in our Equality, Diversity and Inclusion Policy.

Please click “Apply Now” to begin your application.