Customer Service Representative

An opportunity has arisen within the Business Support Team at Lamby Way Depot for a part-time Customer Service Representative – Finance, working 21 hours a week across 3 days (Monday to Wednesday).

The successful candidate will be required to contribute to the provision of an efficient and effective finance service within the Business Support Team.

Your primary role would be to support the payroll process for the agency providers who supply resources to Cardiff Council.

You would be responsible for the ordering of goods on SAP. This will involve liaising with Finance staff within other areas of the council to resolve queries.

You would also work as part of a team to process purchase orders, delivery notes and invoices in accordance with Council procedures using SAP finance system.

You would also be part of a rota to assist with the counting, banking and reconciliation of income within the department.

Experience of working within finance and the use of financial packages, along with excellent communication skills, the ability to multi‑task and pay attention to detail.

Strong IT skills including experience of working with the Microsoft range of software.

This role is part-time at 21 hours per week, 52 weeks per year. The advertised salary is based on a full‑time role (37 hours per week, 52 weeks per year). The actual salary will be lower than the advertised salary because of the part‑time hours and weeks worked.

We understand you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, original and does not include ideas or work that is not your own.

We welcome applications in both English and Welsh. Applications received in Welsh will not be treated less favourably than English applications.

Please note the Council does not accept CV’s. When completing the supporting information section of your application, please ensure you refer to the below located on our website :

Important information you need read in order to complete your application:

Job Category Admin / Clerical

Department Economic Development

Working Pattern/Contract Type Part Time Permanent