Receptionist​/Admin Support

Receptionist / Admin Support

The Pre-Operative Assessment (POAC) Directorate at Cardiff and Vale UHB is seeking an enthusiastic and motivated individual to join our reception team. As the first point of contact for patients attending the service, you will play a key role in delivering a welcoming and supportive experience.

• Make and receive telephone calls from patients, relatives, clinicians and other stakeholders; identify callers’ needs, record information accurately and take appropriate action.
• Provide a positive front‑of‑house service by greeting patients and completing clerking‑in procedures on arrival.
• Manage patient appointments, including adding patients to waiting lists, booking, cancelling and amending appointments to ensure accurate records and optimal use of clinic capacity.
• Process referrals promptly, prioritising urgent cases as required; identify and escalated referrals that do not meet access criteria.
• Work collaboratively with the POAC nursing team, providing clerical support for day‑to‑day department operations.

• Excellent telephone manner, pleasant personality, ability to work under pressure, ability to work on own initiative.

• Good communication skills, keyboard skills, good organisational abilities.

• Good knowledge of Microsoft Office including Excel.

• Previous reception experience.

• Previous NHS experience.

• GCSE level or equivalent education.

Applicants are required to submit a disclosure and barring service check as part of the Recruitment process.

Applications from job seekers who require UK skilled worker sponsorship will be considered alongside all other applications.