Receptionist – Apprentice

The Receptionist Apprentice will provide a professional and welcoming front‑house service, acting as the first point of contact for visitors, learners, employers and colleagues across ACT.

The role requires a friendly, proactive and customer‑focused approach, building positive relationships while ensuring all enquiries are handled efficiently and professionally.

Reporting to the Senior Receptionist, this full‑time role is based at ACT’s Head Office, Ocean Park House, Cardiff.

The starting salary will be within the band.

• Greet visitors, staff, and customers in a professional and friendly manner.
• Answer incoming telephone calls and direct enquiries to the appropriate person or department.
• Ensure the reception area remains tidy, welcoming and well organised.
• Receive, sort and distribute incoming post and deliveries.
• Book meeting rooms and support the coordination of meetings and events.
• Maintain accurate records, databases, and filing systems.
• Provide excellent customer service to internal and external stakeholders.
• Assist with maintaining confidentiality and handling sensitive information appropriately.
• Work towards completing the relevant apprenticeship qualification while applying learning in the workplace.

Experience

No previous reception experience is required. We welcome applications from individuals with transferable skills gained through education, work experience, volunteering or other activities.

Qualifications & Knowledge

• GCSE Grade C/4 or above (or equivalent) in English and Maths.
• Basic IT skills, including Microsoft Word, Excel and Outlook.

Skills & Attributes

• Good verbal and written communication skills.
• Good organisational skills and the ability to manage tasks and deadlines effectively.
• Strong attention to detail and commitment to maintain accurate records.
• Ability to work collaboratively as part of a team and build positive working relationships.
• Ability to handle confidential and sensitive information appropriately.
• Ability to follow processes and work accurately within established procedures.
• Proactive and customer‑focused approach to work.
• Ability to use initiative, solve problems and plan work effectively.

Personal Qualities

• Demonstrate ACT’s Behaviour Framework.
• Treat others with respect and value different perspectives and contributions.
• Communicate openly, honestly and professionally.
• Willingness to learn, develop and embrace new ways of working.
• Positive approach to work and supporting others.

As part of the apprenticeship programme, the successful candidate will be supported to achieve a relevant Level 3 qualification in Business Administration or Customer Service.

Ability to speak Welsh is desirable but not essential.

The successful candidate will be required to undergo an enhanced DBS check.

ACT is dedicated to fair and safe recruitment practices, ensuring equality for all applicants and staff. We do not discriminate based on gender, sexual orientation, marital or civil partner status, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability or age.

• Excellent professional development opportunities
• Generous holiday package (up to 45 days per year)
• E‑learning platform available to all staff
• Annual salary increases
• Staff counselling sessions
• Mental Health First Aider
• Wellbeing initiatives
• Bi‑annual performance reviews
• Staff Council
• Flexible and hybrid working (where applicable)
• Team building days
• Volunteering days
• Staff celebration days
• Length of service, birthday and yearly appreciation rewards
• Staff Recognition Awards
• Healthcare cash plan
• Contributory pension scheme
• Life assurance