Front of House Assistant

Full Time - shift pattern (please see JD)

Location Cardiff

Reference number JP133

Job title Front of House Assistant

Team Client Care

Vacancy owner Jonah Philpott

As a Front of House Assistant, you'll be a key member of our Client & Marketing department, working within a team that spans Business Development, Bids, Marketing, Client Relationships, Events & Front of House. The Front of House team are frequently the first impression of the wider business and its values for stakeholders and clients alike, making this a role where your warmth, professionalism, and attention to detail truly matter.

Based in our Cardiff office, this is a full‑time role working a typical 8‑hour shift pattern (including a break) between 8am and 6pm, with occasional morning or evening cover for meetings and events within the hours of 7am–11pm.

• Meeting and greeting all visitors upon arrival and delivering exceptional client service — acting as the face of Browne Jacobson whilst handling queries and requests in person, by telephone, and by email.
• Supporting the organisation and delivery of meetings and events, including setting up and restoring meeting rooms to brand standards, serving food and beverage requirements, and ensuring everything runs seamlessly from start to finish.
• Providing operational and technical support — ensuring AV/VC equipment is set up and in working order, placing orders for stock, stationery and catering, and reporting and resolving any building, cleaning or security issues.
• Experience of working in a reception, hospitality, or luxury retail environment.
• Strong computer literacy across platforms such as Microsoft Office, MS Teams, Zoom, and room booking systems, with the confidence to interact with a wide variety of people in person, by telephone, and by email.
• A proactive, detail‑oriented approach, with the ability to organise, multi‑task, and prioritise — combined with a resilient, positive outlook and a self‑motivated attitude.

We offer a flexible and hybrid working model. Our comprehensive benefits package includes private medical insurance, pension contributions, an employee assistance programme, and a range of wellbeing initiatives. Enhanced parental leave is also available, reflecting our commitment to supporting you through every stage of your career and life.

Many of our people work flexibly in some way and we’re open to considering how we can accommodate flexible working arrangements alongside role requirements. If this is important to you, please talk to us about it during the recruitment process.

We celebrate diversity and welcome applicants from all backgrounds. All qualified applicants will receive consideration for employment without regard to race, colour, national origin, religion, gender, gender identity, sexual orientation, disability, social economic background or age.

We’re a Disability Confident Employer and will offer an interview to disabled applicants who best meet the minimum/essential criteria for the role.