Care Coordinator

The Care Coordinator plans the rotas that keep visits running. You match the right carer to the right client, manage changes when they happen, and make sure the schedule holds together — which is what protects visit times on the ground.

The Care Coordinator plans the rotas that keep visits running. You match the right carer to the right client, manage changes when they happen, and make sure the schedule holds together — which is what protects visit times on the ground.

Role Care Coordinator

Working pattern Office-based on a shift pattern that covers our daytime care rounds, 6am–9pm. Overnight services are arranged separately.

Driving A driving licence is helpful but not essential for an office-based role.

DBS An enhanced DBS check is completed before starting.

Training Induction, plus training on Birdie and our scheduling processes.

The role

• Planning and maintaining weekly rotas for the care team.
• Matching carers to clients based on skills, location and continuity.
• Communicating with carers about their schedules and changes.
• Liaising with clients and families about visit times.
• Working with the Registered Manager on new packages and capacity.

A day in the role

Office-based, with phone and Birdie open. Mornings are the busiest — confirming the day's visits, handling any carer call-outs, and adjusting the rota in real time. Afternoons are for planning the coming week and handling new enquiries.

Who we are looking for

• Organised and calm under pressure.
• Good communication, including difficult conversations about timing.
• Comfortable with digital scheduling tools.
• An understanding of how domiciliary care works in practice.

Experience: Previous experience in care coordination or scheduling is valued. Experience in domiciliary care as a carer or coordinator is ideal.

Qualifications: No specific qualification required. Familiarity with care management software is helpful.

Pay and benefits

Published up front, including the part most adverts leave out.

Competitive

salary — discussed at interview

• Office-based at Bretby Business Park.
• A role where your planning directly affects the quality of care people receive.

Progression to Deputy Manager or Registered Manager for the right person.

You are coordinating for a small, local team — not a national chain. That means you know the carers and the clients, and the rotas you build make sense rather than being stretched across a county.

What supports you

Carers are usually let down by the organisation around them rather than by their own effort. These three systems exist so that does not happen here.

Structured policies and procedures that support professional standards across everything we do.

Ongoing e-learning and staff development, so our team keeps building on what they know.