Technical Administrator

This role combines Programme and Operations Management with robust Data Management responsibilities. You will be accountable for ensuring effective disposition and timely turnaround of non-conformance submissions, supporting both client and internal engineering teams. Along with quality checking of operational data regarding manufacturing concessions, entry of this data into a management tool for analysis, processing & reporting, liaising with On-Site/Off-Site engineers around the country, monitoring customer SAP Concessions system

• Registering and Quality Check of data received
• Identifying and extracting engineering data of interest including repeats of previous data entries / engineering issues
• Validate and clarify the data, resolving queries with the originator(s) and/or specialist engineers
• Format and load the data for entry into management tool
• Allocate work to onsite and remote engineering teams
• Monitor and progress data through an agreed work flow process
• Collate data at the end of the process
• Issue the resultant product
• Intelligently archive the data once issued
• Accountable for disposition and turnaround time of non-conformance submissions (Concessions, Deviation Permits, DARs, TADs, FPAs and other QNs).
• Ensure all submissions are progressed efficiently through completion, maintaining momentum and visibility.
• Lead and facilitate daily stand‑ups, escalation reviews, and concession flow sessions with Capability Leads; escalate issues to Coordinator Team Leader and Client Tech Leads when required.
• Produce and maintain weekly metrics, quantity and age data, and report status updates.
• Support the monitoring of TADs that require safety review within 48 hours and liaise with the NCA teams to ensure timely completion of safety assessments
• Oversee and maintaine documents on a tracker board, Business map, supporting client and Capgemini workflow.
• Operate confidently in a high meeting load environment, including capturing actions, taking notes, and following up with relevant stakeholders.
• Manage your own time effectively to balance meetings, follow up activities, reporting responsibilities, and task progression.
• Adapt quickly to changing priorities and operational demands in a fast paced, constantly evolving environment.
• Measure (Quantity and Age) and weekly reporting required. Provide weekly update on the status of Concessions/DPs/DARs/TADs and FPAs to IPTLs.
• Coordinate priorities allocation for client and Capgemini Engineering non-conformance team
• Kanban Board administration to support the Capgemini Engineering Tech Admin team and client Engineering team.
• Monitor and progress data through an agreed workflow process

• Demonstrated leadership experience, with the ability to take accountability, drive progress, and direct resources to meet objectives.
• Strong time‑management skills, with the ability to balance multiple meetings, actions, and priorities effectively.
• Highly methodical, logical, and detail‑oriented, with the ability to work under pressure and meet deadlines.
• Understanding of engineering and manufacturing drawings, processes, and terminology
• Strong teamwork skills, with the ability to work independently and take initiative when required.
• Previous programme / operations, or coordination experience with a proven track record of delivering improvements.
• Comfortable adapting to rapid changes in requirements, workflows, and operational priorities.
• Proficiency in Microsoft Office Packages, Macros and Power BI, with the ability to manage data, generate reports, and produce clear metrics and dashboards
• Meticulous attention to detail and ability to spot errors in both numerical data and text
• Experience in using SAP would be of benefit
• Excellent organizational, communication and people skills
• Eager and quick to learn new skills
• Basic UK Export Control, ITAR, IP and Security clearance knowledge desirable
• You will be required to obtain BPSS / SC clearance