Wills Administrator

Based full time in our Cardiff office and reporting to our Legal Support Manager, we are looking for a proactive, highly organised Administrator with excellent attention to detail to join our Wills at Work team, part of our Private Client department.

Wills at Work is offered by employers to their staff as part of an employee benefits package. It makes creating or updating a will and Lasting Powers of Attorney straightforward, giving peace of mind to employees and their families. The service is designed to be convenient, personal and confidential.

• Opening and closing client files
• Preparing and sending engrossments and copy documents to clients
• Storing, logging and retrieving original wills securely
• Helping to manage the team's inbox and responding to enquiries
• Handling telephone enquiries professionally and promptly
• Supporting the archiving process, liaising with the Operations team
• General administrative support to the wider team

To succeed in this role, you will ideally have:

• Experience in an office or professional environment
• A confident, friendly telephone manner and experience in a client-facing role
• Strong IT skills, particularly Microsoft Office (Word, Outlook, Excel), Teams and Zoom
• Excellent attention to detail and accuracy
• Discretion when handling confidential documents
• Strong communication and organisational skills, and a willingness to support the wider team

Benefits of working with us as a Legal Support Administrator:

• Scottish Widows Pension Scheme
• Support staff bonus scheme
• Electric vehicle scheme
• 28 days annual leave (plus public holidays)
• Happy People / Perks at Work benefits portal
• Cycle to Work scheme
• Life Assurance
• 1/3 gym membership contribution
• Flu vaccinations
• Healthcare cash plan

HCR suits people who love a challenge and want to work in an environment where careers thrive on the back of hard work and personal merit. Our people enjoy feeling part of something bigger than themselves, and whilst our clients drive our development, it is our people who bring their energy, enthusiasm, and entrepreneurial mindsets together to solve problems and help our clients succeed.

Our people tell us they enjoy working on good quality, interesting matters from a wide variety of our clients, because they get the experience they want to develop their careers. We will give you responsibility early, the mandate to make things happen and we’ll back your good ideas. Our “Passion for People” lives and breathes every day throughout the firm as our peoples’ energy and sense of fun create a warm environment in which to thrive.

HCR’s growth constantly creates opportunities for people who want to go places and make a difference, your career plan can become part of our growth plan. At HCR you can expect to work with friendly, energetic, ambitious people, who love getting stuck into a client problem, and enjoy celebrating a good outcome. Our people value the sense of community provided by the individual personality of each office and the collegiate approach across all our service and sector teams.

As a Times Best Law firm, among the UK Top 60, we provide the full range of services that you would expect to organisations, business leaders and individuals. However, in our mission to give everyone the opportunity to experience a different kind of legal service we take an entrepreneurial approach. We’re flexible and responsive to the needs of our clients, delivering the best outcomes for them.

We have more than 800 lawyers and support staff, including more than 150 partners, and have been awarded the Law…