Service Advisor

Renault Cardiff is looking for an experienced Service Advisor to join our busy dealership on Penarth Road, Cardiff (CF11 8UU
). You’ll be joining a Service team that prides itself on providing excellent customer care.

• A basic salary of £29,870 pa OTE £37,344 pa (includes Saturday overtime)
• Access to a salary‑sacrifice, tax‑efficient new car scheme (ECOS) from £75 per month. Cars are replaced annually with high‑spec models.
• A family new car scheme is available for close family members (1stcar after probation, 2ndcar after 12 months service). Cars are replaced annually with high‑spec models.
• Car insurance is included on both of these car schemes
• 33 days’ annual leave including Bank Holidays (with the option to buy or sell additional days)
• Pension scheme which includes permanent health insurance and death‑in‑service benefit schemes
• Share Incentive Scheme
• Staff discounts on vehicles, parts, servicing, and accessories
• Free Mortgage and pension advice seminars
• Cycle‑to‑Work scheme, including e‑bikes
• Discounted gym membership
• Enhanced Maternity and Paternity policies
• Opportunities to progress your career and excellent Manufacturer training

• Guiding customers through the process of servicing their vehicle, starting with initial booking of their vehicle into the workshop.
• Delivering high levels of customer service, you will find their requirements and advise on cost, timescale and arranging courtesy cars.
• Liaising with Technicians, keeping customers informed of their vehicle’s progress throughout the day and gaining authority for extra work and invoicing.

• Previous experience in a Service Advisor role.
• Ability to deliver an outstanding customer experience.
• Good mechanical awareness and understanding of cars and parts.
• Highly organised with excellent time management skills.
• Experience of upselling products and services.
• Assertive and able to handle difficult situations.
• Knowledge of CDK Drive, Kerridge, SAF.
• A clean UK driving licence (essential)

You'll be working 45 hours per week Monday to Friday 8am‑6pm with 1 hour for lunch. One in three Saturday mornings 8:30am‑12:30pm on a rota (1.5 overtime paid).