Workshop Controller

We are recruiting on behalf of a reputable, multi-franchise approved car dealership in Cardiff for the position of workshop controller. This is an excellent opportunity for an experienced professional to join a long-standing business with over 60 years of operation, offering a competitive salary package and substantial career development prospects.

Benefits of the Workshop Controller:

Up to £36,000 basic salary, dependent on experience
Uncapped on-target earnings of £50,000 through hours sold and quality-based bonus schemes
Personal company car
Enhanced annual leave entitlement increasing with service, up to 25 days plus bank holidays
Staff purchase discounts on parts, servicing, and labour
Access to manufacturer-accredited training, with a goal for all new starters to qualify as Service Technicians within 12 months
Workplace pension scheme
Expenses-paid bi-annual staff events, including summer and Christmas parties
Long-term career progression within a reputable dealership group

Duties of the Workshop Controller:

Oversee daily workshop operations for a team servicing an 11-ramp workshop
Liaise with the Aftersales Manager to optimise workshop processes
Communicate effectively with customers to understand and relay their requirements
Monitor workshop and individual efficiency to meet key performance indicators
Manage the allocation of work based on team skills and capacity
Identify training needs and support team development as the Workshop Controller
Coordinate between workshop and service reception on vehicle progress
Maintain workshop standards according to HSO requirements and brand service standards
Guarantee adherence to customer satisfaction standards and service quality expectations

Requirements of the Workshop Controller:

Proven success in managing a busy automotive workshop for at least three years, ideally within a franchise-approved dealership
Strong leadership and team management skills
Excellent communication and interpersonal skills
Results-driven with a focus on quality and reliability
Proficient in IT and workshop management systems
Valid UK driving licence with minimal points
Reside in or within a reasonable commute to Cardiff Contact Harry Thaxton-Woodcock, Automotive Recruitment Specialist at Perfect Placement covering Cardiff and South Wales, today to discover more about this fantastic Workshop Controller opportunity.

Our team of Automotive recruitment specialists are dedicated to finding the perfect match for both job seekers and employers in the motor trade. Let us help you take the first step towards your dream Motor Trade career