Service Advisor

Commercial Vehicle Service Advisor / Service Advisor

Location:

Cardiff
Salary: £32,598 rising to £33,575 after successful probation

Hours:

40 hours per week, Monday-Friday between 7:00am-6:00pm + 1 in 3 Saturdays, 8:00am-1:00pm
Job Type: Full-Time, Permanent
 
Looking for your next opportunity in commercial vehicle aftersales? This is an excellent opportunity for an experienced Service Advisor to join a busy commercial vehicle operation, where your industry knowledge, customer service skills and ability to manage a busy workshop will be highly valued.
 
With a starting salary of £32,598, rising to £33,575 following successful probation, this is a great opportunity for an experienced Commercial Vehicle Service Advisor looking for a stable, long-term position within a professional environment.
 
What's in it for You?
·£32,598 starting salary

· Salary rising to £33,575 after successful probation

· 40-hour working week

· Monday-Friday working pattern

· Saturday mornings only, 1 in 3 on a rota

· Established commercial vehicle environment

· Long-term career opportunity

· Professional and supportive working environment

The Role
As a Commercial Vehicle Service Advisor, you will act as the key link between customers and the workshop, managing vehicles throughout the service and repair process and ensuring customers receive a professional and efficient service.
Your responsibilities will include:

· Managing customer enquiries by telephone, email and face-to-face

· Booking commercial vehicles into the workshop

· Understanding customer requirements and agreeing work to be carried out

· Preparing accurate job cards and estimates

· Liaising closely with Technicians and workshop management

· Keeping customers updated throughout the repair process

· Identifying additional work and obtaining customer authorisation

· Managing customer expectations and resolving queries professionally

· Ensuring all workshop administration is completed accurately

· Preparing vehicles for collection and explaining completed work

· Maintaining excellent customer service standards
 
About You
The ideal candidate will have:

· Previous Service Advisor experience - essential

· Experience with in a commercial vehicle, HGV or automotive workshop environment

· Strong customer service and communication skills

· Good understanding of vehicle servicing and repair processes

· Excellent organisation and attention to detail

· Ability to manage multiple jobs and priorities in a busy environment

· Confident telephone and face-to-face communication skills

· Kerridge experience - desirable

· Professional and reliable approach

· Ability to work effectively as part of a team
 
Apply Today
 
If you're an experienced Commercial Vehicle Service Advisor looking for a stable Monday-to-Friday opportunity with a strong salary package and established commercial vehicle operation, this could be the perfect next step.
 
Apply today to find out more. Don't worry if your CV isn't up to date - get in touch and we can work that out later