Case Manager

Overview

Case Manager

Reference:
DEC

Expiry date: 09:02, Wed, 7th Jan 2026

Location:

Cardiff

Duration: 12 Month Fixed Term Contract

Are you passionate about providing exceptional customer service and making a real difference in people’s lives?

We have an excellent opportunity for customer focused individuals like you to join our team as a Case Manager.

At New Law, we pride ourselves on our commitment to client care and achieving outstanding results. As a Case Manager, you ll be part of a dynamic and supportive team environment where your contributions truly matter. Whether it s handling small claims, uninsured losses, or more serious injuries from road traffic accidents, you ll play a vital role in ensuring that our clients receive the highest level of service and support.

You’ll handle a diverse range of cases, each presenting unique challenges and opportunities. From the initial assessment to the resolution of the case, you ll keep client care at the forefront of everything you do. Your role will involve working closely with clients, gathering information, and providing expert guidance throughout the claims process to achieve the best possible outcome for our clients.

• Salary: £24,000 plus bonus potential.
• Annual leave: 24 days, rising to 26 with length of service. Public holidays also provided; eligibility for an extra day off for your birthday.
• Pension: 3% Employer Contributions.
• Financial Benefits: save-as-you-earn scheme, employee referral scheme (earn £1,000 per person you successfully refer), free life assurance and access to Benefits App with retailer discounts and cashback deals.
• Lifestyle & Wellbeing Benefits: discounted and flexible gym memberships, eye care vouchers, cycle to work scheme, 24/7 Employee Assistance Programme with NHS Approved mental well-being app.
• Motoring Benefits: access to an employee vehicle-leasing scheme, free motor accident assistance, discounted vehicle repairs and discounts on weekend vehicle hire and van hire.
• Stream: a financial wellbeing app that gives you more control over your pay, helps you save, provides financial advice and offers discounts on your shopping.

• First and foremost, you’re passionate about customer service and have experience of showcasing your skills in a contact centre or retail / hospitality setting.
• You’ll have proven effective time management and organisational skills within a task-based environment.
• You have excellent written and verbal communication skills, dealing with clients, colleagues, and suppliers via all contact methods.
• Experience in either claims or personal injury setting would be advantageous.

New Law is a leading specialist law firm, ranked in the Legal 500 and Chambers and Partners for three areas:
Personal Injury, Clinical Negligence and Private Client services. Our fresh approach to managing personal injury claims has made us a major force in the sector since we were first established in 2004. Our teams of specialists provide a service that 95% of our clients would recommend.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a King  Award for Enterprise in 2025, recognised for our commitment to promoting opportunity and supporting social mobility. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can thrive. We actively welcome applications from people of all backgrounds, experiences, identities, and abilities. If you need adjustments at any stage of the recruitment process, just let us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.