Time Planning Analyst

Published on 12 January 2026

Real Time Planning Analyst

Cardiff / Hybrid

Role:
Real Time Planning Analyst

Advertised by:
Longreach Recruitment

Location:

Cardiff / Hybrid

Salary: £30,000 - £35,000 (Based on Experience) + Bonus + Corporate Benefits

• Contribute towards achieving service level targets by balancing actual contacts with forecast and on‑the‑day activity.
• Ensure adherence to schedules, including blending or moving of staff across skillsets (shift slides/swops).
• Use WFM tools to schedule offline time for meetings, coaching and training, whilst minimising impact to planned Service Levels.
• Provide regular intra‑day performance reports and ‘information packs’ detailing KPI performance.
• Own, manage and coordinate the annual leave booking and allowance process.
• Support Operational teams to coordinate, optimise and ensure effective resource allocation to meet forecasted customer demand.

Current or prior experience of working within contact centre Real Time / Scheduling / Resource Planning position is essential.

• Prior hands‑on knowledge with a Workforce Management tool (and ideally a telephony platform).
• Experience with in a Resource Planning team in either a Real Time, Scheduling or Planning capacity.
• Experience of supporting “on the day” and “live performance” within a contact centre environment.
• Ability to effectively prioritise workloads and outputs.
• Confident Excel skills to prepare and distribute MI / Performance reports.
• Concise, professional, and effective interpersonal and communication abilities.
• Customer and People first focus with the ability to prioritise effectively in a dynamic environment.

Please register your interest in the Real Time Planning Analyst position by applying as directed.

Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within Resource Planning & WFM, Analytics, and Customer Communication Technology.

To apply please contact Ian Lasplace: