Regional Services Partner - Public Sector

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter.

By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

The Elastic Regional Services Partner (RSP) is a proven expert focused on accelerating our Customer’s time to business value through Elastic’s expert professional services & enablement. Through the RSP’s relentless pursuit of positioning the right services strategy to our customers they will become a trusted advisor to the customer, field teams and Customer Success Group (CSG) leadership.

Reporting to the Regional Services Director (RSD), this individual will partner with the Sales, Account, & Delivery Teams to position outcome-oriented services offerings for their customers - often requiring customized value propositions. They will be responsible for crafting a services territory strategy, generating proposals and/or statements of work to meet customer needs, and ensuring the customer is satisfied with their Elastic Services investment.

The RSP will also work closely with the RSD to retain oversight and leadership over a subset (a portfolio) of the engagements within a region; acting as a point of leadership, for escalations and governance working in close collaboration with the Delivery Management and Project Coordination functions who will have delivery accountability.

The RSP will work with all Elastic stakeholders and customers directly to understand and support our customers throughout their lifecycle, driving adoption through services engagements for both new and existing customers

The role of the RSP is an ideal opportunity for those wishing to progress their career towards a wider more senior Regional Services Leader / Director position.

• Account Team Collaboration & Services Proposal Development – drive the discovery, ideation, delivery and next steps with the account team and the customer. Develop and deliver Statements of Work aligned to and ensuring customer value is achieved, based on key agreed-upon outcomes. The RSP is responsible for owning the Services bid & negotiation process, working closely with our Account Executives.
• Building & Fostering Strong Relationships – Develop deep relationships with customers by tailoring the appropriate services strategy aligned to our customers’ objectives which will increase adoption and long-term success with Elastic Solutions.
• Becoming a Strategic Advisor & Driving Customer Advocacy – Establish a trusted advisor relationship with each assigned customer and create "Elastic Advocates” while transferring knowledge from Services engagements to the broader sales organization.
• Pursue Customer Operational Excellence - Working with the “Elastic Advocates” and our Services delivery teams drive to continuously position the right Services which amplify the value of Elastic products while enhancing customer capabilities on our products.
• Provide leadership and effective governance over a portfolio of the engagements within the region; assuring the team have the direction, support and guidance as needed.
• Mastery of your Profession - Our Services drive customer health and our customers should be extremely satisfied with their investment in Elastic Services. Support success plans with a Services PoV (Point of View) for a portfolio of accounts and proactively work with customers to establish and achieve critical goals.
• Demonstrating Elastic Proficiency – Remain up-to-date on Elastic solutions and products and maintain familiarity to all Company methods and procedures.

• Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and…