Lead Product Manager - Chat

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At Cleo, we’re not just building another fintech app. We’re embarking on a mission to fundamentally change humanity’s relationship with money. Imagine a world where everyone, regardless of background or income, has access to a hyper-intelligent financial advisor in their pocket. That’s the future we’re creating.

Cleo is a rare success story: a profitable, fast-growing unicorn with over $200 million in ARR and growing over 2x year‑over‑year. This isn’t just a job; it’s a chance to join a team of brilliant, driven individuals who are passionate about making a real difference. We have an exceptionally high bar for talent, seeking individuals who are not only at the top of their field but also embody our culture of collaboration and positive impact.

If you’re driven by complex challenges that push your expertise, the chance to shape something truly transformative, and the potential to share in Cleo’s success as we scale, while growing alongside a company that’s scaling fast, this might be your perfect fit.

We are hiring for a growth-focused Product Manager to join our Chat pillar, working with new products we are launching. You will be involved with revamping onboarding flows, getting users into the product and helping to acquire customers at the top of funnel. As a Lead Product Manager, you’ll work closely with a cross‑functional squad of engineers, designers, data scientists, analysts and writers on an area focused around our core AI chatbot.

• Leading the product strategy for Cleo’s Chat experiences
• Collaborating closely with ML engineers, data scientists and analysts to launch key new products with a global focus
• Defining and tracking success metrics related to customer engagement, retention, and financial well‑being
• Prioritising high‑impact opportunities and ruthlessly focus your squad on what matters most
• Translating complex data capabilities (e.g., LLMs and ML models) into intuitive user experiences
• Ensuring your squad is aligned and involved in product direction and key decisions
• Continuously iterating on the product based on user insights, data, and testing outcomes

• Extensive product management experience, building consumer‑facing products
• Experience with products built to change behaviours in users
• Strong prioritisation skills with the ability to focus your team on impactful work
• Collaborative and inclusive leadership style with a track record of empowering cross‑functional teams
• Ability to clearly communicate product decisions and trade‑offs to stakeholders
• Creativity in approaching product challenges and rethinking how people manage their finances
• High energy and ownership mindset with a focus on driving measurable outcomes
• Passion for building tools that improve users’ financial lives through engaging, meaningful conversations

• A competitive compensation package (base + equity) with bi‑annual reviews, aligned to our quarterly OKR planning cycles. You can view our public progression framework and salary bandings here:
• Work at one of the fastest‑growing tech startups, backed by top VC firms, Balderton & EQT Ventures
• A clear progression plan. We want you to keep growing. That means trying new things, leading others, challenging the status quo and owning your impact. Always with our complete support.
• Flexibility. We can’t fight for the world’s financial health if we’re not healthy ourselves. We work with everyone to make sure they have the balance they need to do their best work.
• Work where you work best. We’re a globally distributed team. If you live in London we have a hybrid approach, we’d love you to spend one day a week or more in our beautiful office. If you’re outside of London, we’ll encourage you to spend a couple of days with us a few times per year. And we’ll cover your travel costs, naturally.

• Company‑wide performance reviews every 6 months
• Generous pay increases for high‑performing team members
• Equity top‑ups for team members getting promoted
• 25 days annual leave a year + public holidays (+ an additional day for every year…