Business Process Manager Business Process Manager

As The Crown Estate's activity grows, our processes require more standardisation, improvement and control. Hence, we have decided to invest in Business Process Management through our Operational Excellence team. This team has recently procured the ARIS Business Process Management (BPM) tool and is increasing the size of the team to support its rollout. This role reports into the Director of Operational Excellence.

This is an exciting, dynamic, two-part role combining strategic system development with hands‑on process improvement.

• Own and manage our Aris Business Process Management tool end-to-end.
• Design and refine the process architecture, taxonomy, governance, and standards.
• Create and link dynamic “as‑is” and “to‑be” process maps, including Value Stream Maps.
• Develop process documentation (SOPs, guides, checklists) and training materials.
• Deliver training on Aris and process improvement techniques (Lean, Six Sigma).
• Champion process governance and quality assurance across the organisation.

• Partner with teams across The Crown Estate to identify, analyse, and solve process challenges.
• Facilitate workshops and interviews with subject matter experts.
• Apply Lean and other methodologies to deliver measurable business benefits.
• Build systems to track and report improvement outcomes.
• Support our journey towards Lean Accreditation with the Lean Enterprise Research Centre in Cardiff.

• Impact at Scale:
  Your work will directly improve efficiency, reduce waste, and enable digital transformation.
• Innovation:
  Collaborate with our Digital team on automation and system integration projects.
• Community Building:
  Help shape a culture of continuous improvement and capability development.
• Professional Growth:
  Gain exposure to cutting‑edge BPM tools and methodologies, and lead initiatives that matter.

• Experience:
  
  Strong background and experience in Business Process Management using Aris software or others such as Celonis, Signavio, Blue Works etc.
• Expertise:
  Proven skills in process analysis, reengineering, and Lean/Continuous Improvement (including Value Stream Mapping).
• Facilitation:
  Ability to lead workshops and engage stakeholders effectively.
• Digital Mindset:
  Experience defining digital requirements and creating clear documentation.
• Drive: A results‑oriented approach with a focus on measurable business impact.

• We value that you get more time with your family and friends. Therefore, we offer everybody 28 days paid holiday, 2 volunteering days and the option to purchase further holiday.
• Flexible working and hybrid working policies.
• Market leading family friendly policies.
• Competitive salary, pension and performance‑related bonus offering.
• Shopping discounts in the West End, private healthcare, life and critical illness cover, and the option to buy more holiday.
• We value work‑life balance and your wellbeing highly, enabling you to be your best self to work.