First Line Assurance Manager

Overview

We’re Capital on Tap. We provide an all-in-one business credit card & spend management platform that helps small business owners save time and money. We proudly serve over 200,000 businesses across the world with a goal to help 1 million small businesses by 2030. Cardiff-based with a hybrid work model (3 days per week in the office).

What You'll Be Doing

• Lead QA and Outcome testing – designing and overseeing robust test programs that evaluate quality, compliance and accuracy.
• Ensure all Assurance activities align with FCA standards, particularly around Consumer Duty and operational resilience.
• Provide raw data and technical findings that allow the team to conduct deep-dive Root Cause Analysis.
• Manage, mentor and develop people in the team, with a focus on attention to detail and technical excellence.
• Translate technical assurance findings into clear risk assessments for senior management.
• Continuously refine the assurance framework to adapt to new product launches, feature updates, and evolving regulatory landscapes.

• Just Pilot:
  We never settle for “good enough.” We pilot new ideas fast, ask questions to figure it out, and scale quickly.
• Why Not Today? Speed and simplicity give us a competitive advantage.
• Be a Buddy:
  We help the team from day one and do the right thing even when it’s hard.
• Owners and Dates:
  If you own a task and agree to a date, it gets done.
• Feedback:
  We regularly provide direct and constructive feedback to help employees flourish.

• Experience in Insights or Assurance:
  Proven experience in a Customer Insights, Root Cause Analysis, or Quality Assurance / Outcome Testing management role.
• Leadership
  
  Skills:
  
  Experience supporting or mentoring Team Leads, with the ability to guide teams through complex problem-solving methodologies.
• Regulatory Fluency: A deep understanding of the FCA Handbook and the ability to apply regulatory requirements to practical business processes.
• AI & Automation Literacy:
  Interest in evolving assurance frameworks for AI-powered testing, ensuring they remain compliant and unbiased, while maintaining efficiency, scalability and flexibility.

Even if you don’t have all of the necessary skills, we still encourage you to apply.

• Stage 1: 30 minute call with a Talent Partner
• Stage 2: 60 minute interview with Head of Customer Insights (virtual or in person)
• Stage 3: 60 minute interview with other senior stakeholders – how you would work with them (virtual or in person)

We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

We maintain a fun office culture and offer a range of benefits:

• Private Healthcare including dental and opticians services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• Octopus EV Salary Sacrifice Scheme
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices
• Check out more of our benefits, values and mission here.

Check out our “Top Tips” for interviewing. Keep updated on new job opportunities by following us on Linked In. Email  if you have any questions.

If you’d like to progress your career within our fast growing, profitable fintech, click apply and we will aim to respond within 3 working days (during busy periods this could take up to 5 working days).