Process Improvement Manager

Do you thrive on driving change and collaborating with stakeholders to achieve results? Are you data driven and ready to be at the forefront of managing change?

We’re looking for someone who can spot insights and trends in data, then use creativity to turn them into meaningful improvements. If you like connecting the dots and shaping change, you’ll thrive in our Innovation Team within Travel Claims sector of the business.

We want someone who learns fast, adapts quickly, and brings fresh, imaginative thinking.

• Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
• Proven experience managing end-to-end projects, including planning, execution, and delivery
• Experience working with cross-functional teams and building and nurturing relationships stakeholders
• Enhancing efficiency, reducing claims expenses, and improving customer experience

You will take charge of projects, ensuring they are managed within the set time and budget. Collaboration across teams will be essential, along with effective execution and monitoring of changes.

• Strong stakeholder management abilities
• An insatiable curiosity
• Proven data analysis skills

This position is crucial for the success of Travel, as it propels our innovative initiatives and enhances our ability to fundamentally transform our operations, ensuring we meet our growth aspirations.

It’s an exciting time to join Travel as we are in a period of growth with ambitions to become the Market leader, dedicated to providing exceptional service and innovative solutions to our customers.

Being a smaller business area, Travel provides a unique opportunity where you will be working closely with Pricing, Product, Underwriting and Operations teams and have the chance to make a significant impact.

It’s a thrilling moment to become part of Travel, as we are experiencing growth with the aim of becoming the market leader, all while committing to offer exceptional service and innovative solutions to our customers. Being part of a smaller business area, Travel presents a unique opportunity where you will collaborate closely with the Pricing, Product, Underwriting, and Operations teams, allowing you to make a significant impact.

• Develop and maintain strong relationships with stakeholders to identify opportunities for innovation and improvement and deliver change initiatives
• Interrogate complex data sets to identify actionable insights, trends and shape innovative solutions that drive continuous improvement
• Lead projects for new initiatives through the whole project lifecycle, from project initiation through to benefits realisation, ensuring change is delivered effectively and performance is monitored to ensure benefits are achieved
• Collaborate with various departments to enhance the customer journey and improve the efficiency of claims handlers
• Plan, prioritise and document projects effectively to manage to time and budget constraints
• Facilitate and lead regular reviews of existing processes/claims spend to identify potential improvements
• Monitor and manage cost spend to ensure financial efficiency
• Build, drive and deliver a strong plan of change initiatives across a range of areas that delivers us an unmatched competitive advantage

• A curious and innovative mindset with a passion for continuous improvement
• Proven experience in senior stakeholder management, with an ability to engage, challenge and influence with stakeholders at all levels
• Strong analytical skills with the ability to interpret data, identify trends and act upon results
• Experience in change/project management and implementing new processes, with the ability to effectively manage multiple projects at once
• Excellent communication and people skills
• Able to independently organise, prioritise and manage workload
• Being brave in proposing new and innovative solutions that haven’t been tried before
• Highly motivated and ability to work at pace under your own initiative
• Be resilient to blockers and use ingenuity to overcome and move forward

• Be…