Key Account Manager

About Us

Admiral Money is the dynamic lending arm of Admiral Group, offering personal loans, motor finance, and homeowner loans since 2017. We’re building something special for our customers and are looking for curious, driven individuals ready to learn, take on challenges, and make an impact.

We’re proud to be a certified Great Place to Work for over 25 years, with recognition for Women and Wellbeing. Our inclusive culture empowers everyone to Be You.

Please note:

the successful candidate will be expected to work in our Cardiff office twice per week.

The Key Account Manager is responsible for managing and developing relationships with motor dealer partners, ensuring a high standard of service delivery across the full dealer lifecycle. This role acts as a central point of contact for all operational, onboarding, servicing, and in‑life management activity, working closely with internal teams and external partners to drive dealer performance, satisfaction, and sustainable growth.

• Act as the primary point of contact for dealer partners, managing day‑to‑day queries, escalations, and operational support requirements
• Oversee the full dealer journey, including onboarding, in‑life servicing, issue resolution, and performance support
• Provide in‑life oversight and management of the dealer portfolio, including monitoring and managing market saturation
• Work collaboratively with dealer partners to understand their business needs and provide ongoing, tailored support
• Maintain regular communication via phone, email, and Microsoft Teams to build strong, productive relationships
• Ensure accurate audit trails and up‑to‑date records for all dealer interactions and actions
• Keep dealer management systems and records current and compliant
• Confidently de‑escalate issues and manage challenging conversations with professionalism, fairness, and empathy
• Capture dealer feedback and insights during regular interactions and share with Business Development Managers (BDMs)
• Maintain inbound telephone lines in line with agreed business answer rate targets
• Conduct proactive outbound telephony to support commercial objectives

• Manage dealer onboarding journeys, including warm lead engagement, pre‑onboarding checks, and documentation processing
• Handle new dealer enquiries and proactively complete all required follow‑up actions

• Manage inbound and outbound communication relating to applications, dealer servicing, technical queries, complaint handling, underwriting requests, and general account queries
• Liaise with internal teams to resolve issues efficiently and effectively
• Act as a liaison between dealer partners and internal departments, ensuring clear communication and smooth execution of agreed actions
• Collaborate with cross‑functional teams including underwriting, collections, dealer recoveries, and customer service to deliver timely and accurate solutions

• Produce and share dealer performance reports, commission statements, and other required documentation
• Create, analyse, and validate regional data to support regular performance reviews, operational insight, and commercial decision‑making

• Identify opportunities to increase dealer engagement, market saturation, and revenue generation across portfolios
• Support BDMs with regional development activity, acquisition support, sharing industry insights, and contributing to performance discussions
• Act as an intermediary with external partners to resolve dealer issues and optimise end‑to‑end journeys

• Work allocated shift patterns, including weekend cover where required
• Provide support during urgent operational activity as needed
• Assist BDMs and internal teams with a range of administrative, operational, and partnership‑led tasks

• Strong communication skills, with the ability to build and maintain effective working relationships remotely
• Confident stakeholder management skills
• High attention to detail
• Analytical mindset with the ability to interpret…