Field Care Supervisor – Part time

Who are we?

We are New Directions, a group of companies that provide UK wide services (including recruitment, training, care provision and other support services) within education, social care and the domiciliary care sector from a network of offices across the UK.

At New Directions, we deeply value our employees as the heart of our success, and we do this through our Impact Initiative. We recognise that each individual brings unique skills, perspectives, and dedication that drive our growth and innovation. We foster a culture of respect, inclusivity, and collaboration where every voice matters. By investing in professional development, well‑being, and work‑life balance, we ensure our people feel supported and empowered to thrive.

We celebrate achievements, encourage creativity, and provide opportunities for advancement. In summary, our Impact Initiative makes sure you feel valued – with celebrations, wellbeing support, and chances to give back as a team.

Working directly with clients, to provide a skilled and sensitive service which provides day‑to‑day personal assistance and enables the client to maintain independence. Will also supervise and manage the development and performance of Carers both in and out of the field.

• Strive to maintain a safe working environment in accordance with the Health and Safety at work act by attending appropriate training events as directed, by immediately reporting any potential risk to self, colleague’s residents or visitors to a senior member of staff
• To maintain the highest standards of confidentially toward both client and colleague
• Maintain client files, ensuring accurate records are kept
• Maintain contact with existing clients, monitoring, and reporting on a daily/weekly basis
• Ensure regular communication is maintain between self and care staff, including documenting notes of meetings and conversations on Care Manager where relevant
• Provide instruction and guidance to schedulers regarding the allocation of carers to template client visits, ensuring continuity of care, taking to account locations, skills required and client preferences
• Providing both on and off the job support and supervision for carers, providing guidance, training, shadowing, continuous spot checks and performance appraisals
• Take responsibility for unallocated visits ensuring the continuity of care, taking into account locations, skills required and client preferences
• Take the responsibility for new referrals from private clients and social services teams, ensuring full information is received and appropriate care and planning is undertaken
• Provide practical provision of care for clients with more complex care needs, including creation and updating care plans
• Ensure that any changes to clients care plans are actioned upon and recorded in the relevant system
• Ensure that client risk assessments are carried out in a timely manner, thereby eliminating, or mitigating against risk to both client and carer
• Deal with complaints, compliments and incidents in a timely and appropriate manner, ensuring they are logged and updated on complaints file and closed off properly when completed/resolved
• Taking part in out of hours rota

• Alongside the coordinators, take an active role in setting and maintaining of quality standards and quality mentoring
• To ensure that staff are following all procedures and policies as laid down in the Staff Guide and agreed by the management team
• Assist the coordinators in auditing the standard of service delivered to clients by conducting spot checks, undertaking client satisfaction questionnaires, and attending review meetings and update care plans as required
• Ensure client and carer files are compliance with external and internal audit requirement
• Take responsibility for CRT and ensure 100% compliance of all staff working in the community through updating care manager

• Responsibility for the performance of carers through monitoring and supervision of carers in the field, care supervision meetings and appraisals and relevant training and development
• In accordance with company policy, assist relevant manager with carer disciplinary…