Procurement Manager

Hello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone.

We employ nearly 4,000 people across our London, Southampton, Cardiff and Manchester offices.

We are seeking a commercial and collaborative Procurement Manager to join our Finance team's Vendor function. Reporting to the Head of Procurement, you will play a central role in shaping how we buy, negotiate, and manage key partnerships across technology, operations, and our people teams. This is a highly visible role where you will act as a trusted advisor to internal stakeholders, driving commercial value and championing procurement best practices across the entire business.

• End-to-End Procurement:
  Lead end-to-end procurement activity for complex, high-value contracts across technology, data, operational services, and people team categories.
• Sourcing Strategy:
  Develop and execute sourcing strategies that create genuine market competition and deliver measurable cost savings and value.
• Commercial Modelling:
  Build and maintain commercial models from supplier quotes to identify negotiation opportunities and inform strategy.
• Contract Renewals:
  Own contract renewals, ensuring no auto-renewal is missed and every renewal is approached with a clear commercial plan.
• Contract Negotiation:
  Negotiate contract terms, pricing, SLAs, and exit provisions that protect the business and reflect market rates. Negotiate and establish competitive commercial agreements, documenting evidence of commercial improvements or cost avoidance.
• In-Contract Management:
  Manage agreements post-contract by measuring the relationship against agreed SLAs, engaging with internal stakeholders, and ensuring a regular cadence of MI meetings with material strategic suppliers.
• Performance Optimisation:
  Look for opportunities to optimise vendor's commercial and operational performance as well as internal processes.
• Requirements Gathering:
  Identify, document, and agree requirements at the beginning of a project to provide clarity during the contracting, negotiation, and sign-off process.
• Market Awareness:
  Maintain a sound working knowledge base of category supplier capacities in the market, category market trends, and developments, attending trade events and conferences where applicable.
• Workflow Maintenance:
  Ensure that all procurement and contractual workflows are maintained and kept up to date within the contract management system.
• Stakeholder & Vendor Relations:
  Build healthy and productive relationships with key internal stakeholders within category spend areas. Act as a point of escalation, providing guidance and support to stakeholders across the organisation. Work closely with the Vendor onboarding teams ensuring supplier on-boarding is in line with process and regulations.
• Reporting:
  Contribute to Monthly reporting and updates to Executives (VMF).
• Best Practice Advocacy:
  Champion procurement best practice across the business, improving commercial awareness and policy compliance.

• 0-3 years of procurement experience.
• Educated to degree level.
• Experience working in Financial Services.
• Experience working on SaaS contracts.

• Commercial Analysis:
  Strong commercial analysis skills with the ability to build cost models, interpret supplier financials, and identify negotiation levers.
• Negotiation Excellence:
  Excellent negotiation skills with a demonstrable ability to achieve strong commercial outcomes.
• Contractual Literacy:
  Contractually literate with the ability to negotiate around the finer points of an agreement.
• Communication & Output:
  High standard of written output with the ability to produce clear, accurate, and commercially focused documents and analysis.
• Interpersonal
  
  Skills:
  
  Great relationship-building, communication, problem-solving, organisational, and time management skills, maintained with an overall collaborative approach.
• Autonomy:
  Ability to work with significant independence, exercise sound judgement in ambiguous situations, and take ownership of decisions.

• 25 days holiday (plus take your public holiday allowance whenever works best for you).
• An extra day's holiday for your birthday.
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off.
• 16 hours paid volunteering time a year.
• Salary sacrifice, company enhanced pension scheme.
• Life insurance at 4x your salary.
• Private Medical Insurance with Vitality Health including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton.
• Generous family-friendly policies.
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted…