Principal Product Manager - Retention

Build the reasons customers choose to stay with Veygo.

You’ll own one of Veygo’s highest-impact customer portfolios, leading the experiences that keep customers protected, engaged and coming back. From renewals and retention to recovery journeys and reducing voluntary and involuntary churn, you’ll build products that strengthen customer loyalty, increase customer lifetime value and drive sustainable business growth.

Every improvement you make will help more customers choose to stay with Veygo, creating lasting value for both our customers and the business.

As Principal Product Manager, you’ll have the autonomy to lead one of Veygo’s most strategically important product portfolios. You’ll define the strategy for retention, renewal and recovery, turning business ambition into bold product bets that deliver measurable customer and commercial outcomes.

This is a leadership role built on influence, ownership and sound judgement. You’ll bring Product, Design, Engineering, Data, Pricing and Underwriting together around the biggest opportunities, creating clarity from complexity and helping teams make faster, better decisions. Using customer insight, experimentation and evidence, you’ll establish meaningful measures of success and foster a culture of continuous learning, optimisation and exceptional product thinking across multiple squads.

• Have a track record of improving retention, renewal, customer lifetime value or reducing churn in consumer digital products.
• Think deeply about why customers stay, leave and return, using customer insight, data and experimentation to create experiences that build trust and loyalty.
• Understand how customer behaviour, pricing, lifecycle communications and product experience work together to drive long‑term customer and commercial outcomes.
• Are highly data‑literate, using behavioural insights, cohort analysis and experimentation to make confident product decisions.
• Influence through clear thinking, exceptional writing and the ability to align teams around a shared product strategy.
• Bring strong product judgement, drawing on experience from high‑performing consumer, subscription or recurring‑revenue businesses to solve complex problems.
• Create leverage by embracing AI and modern product development tools, always focusing on customer and business outcomes over features shipped.

• Extensive experience as a Product Manager, Senior Product Manager, Lead Product Manager or equivalent within a digital, customer‑led business, with a track record of owning retention, renewal, customer lifetime value or churn outcomes across complex product areas or multiple squads.
• Experience leading strategy, discovery and delivery across complex customer lifecycle, retention, renewal or customer growth products, with a track record of delivering measurable customer and commercial outcomes.
• Strong product judgement, with experience improving customer loyalty, increasing customer lifetime value and reducing voluntary or involuntary churn through product innovation and exceptional customer experiences.
• A data‑led approach, using customer insight, behavioural analytics, cohort analysis and experimentation to understand why customers stay, leave and return, and turning those insights into better products.
• The ability to influence senior stakeholders through clear thinking, compelling communication and strong product narratives, creating alignment around the biggest retention opportunities.
• Experience working closely with Design, Engineering, Data and specialist business teams such as Pricing, Underwriting, Risk, Compliance or Operations to solve complex customer lifecycle challenges.
• A coaching mindset that raises the quality of product thinking, helping teams navigate ambiguity, make better decisions and deliver exceptional customer outcomes.
• Curiosity to embrace AI and modern product development tools to improve discovery, decision‑making and delivery, always focusing on customer and business outcomes over features shipped.

• Experience leading product within a regulated consumer business such as…