Account Executive

Responsibilities

• Manage a portfolio of contractor accounts due for renewal, ensuring all are processed efficiently and within set timelines.
• Communicate with contractors via phone, email, and online platforms to guide them through the renewal process.
• Identify and resolve issues that may delay renewal, escalating complex cases when necessary.
• Handle objections and queries related to the renewal process, providing accurate and professional responses.
• Collaborate with internal teams, including compliance and technical teams, to ensure a smooth contractor experience.
• Meet and exceed individual and team renewal targets and KPIs.
• Maintain accurate records of all interactions and updates within the CRM system.
• Provide feedback on recurring contractor concerns to help improve the overall renewals process.

• Experience in a customer service, account management, or renewals-based role.
• Strong communication skills, both written and verbal.
• Excellent organizational and time-management abilities.
• Ability to manage a high volume of accounts while maintaining attention to detail.
• Comfortable working with targets and performance metrics.
• Confident handling objections and turning conversations around positively.
• Proficiency in using CRM systems and Microsoft Office applications.
• Knowledge of health and safety accreditation or compliance processes.
• Experience working within the contractor or construction industry.
• Familiarity with CHAS or similar SSIP accreditation schemes.