Product Manager - CRM

About Creditsafe

Creditsafe is the world's most used provider of business credit reports, with coverage of more than 430 million businesses worldwide. We use machine learning, AI and connected data to help companies grow, identify opportunities and make smarter business decisions.

Founded in 1997, we now operate in 16 countries and support more than 110,000 customers globally.

We’re an equal opportunities employer and we mean it. If you need any adjustments to the interview process, tell us – we’ll sort it.

We're looking for a Product Manager to lead our CRM Integrations portfolio, including Salesforce and Hub Spot.

These integrations bring Creditsafe's business intelligence directly into the CRM platforms our customers use every day, helping sales, marketing and credit teams access valuable insights within their existing workflows.

You’ll own the product roadmap, determine priorities, and make key decisions on what gets built and when. You’ll balance where each platform should be tailored to maximise its unique capabilities while ensuring a consistent customer experience across both products.

Working closely with Engineering, Design, Partnerships, Sales, Marketing and Customer Support, you’ll play a pivotal role in shaping the future of our CRM offering. You’ll also help define our strategy as platforms such as Salesforce and Hub Spot continue to evolve with AI-driven capabilities and automation.

This is an excellent opportunity for an experienced Product Manager who enjoys bringing products to market, working closely with customers, and driving innovation through strategic partnerships.

• Ownership and prioritisation of the CRM Integrations roadmap across Salesforce and Hub Spot.
• Identifying future CRM integration opportunities, building business cases and supporting go-to-market strategies.
• Gathering insights from customers, partners, sales teams and support teams to inform roadmap decisions.
• Working with internal and external stakeholders to turn ideas into clear requirements, user stories and product plans.
• Managing and prioritising the product backlog to support successful delivery.
• Ownership of strategic relationships with Salesforce and Hub Spot, including App Exchange and Marketplace listings, security reviews and certification requirements.
• Collaborating with Sales, Marketing and Partnerships teams to ensure successful product launches, customer enablement and partner engagement.
• Monitoring platform developments and supporting customers through upgrades, enhancements and migrations.
• Acting as the key decision-maker for product priorities, scope and design decisions.

• Experience as a Product Manager working with enterprise integrations, CRM products, platform applications or SaaS solutions.
• Strong understanding of Salesforce and/or Hub Spot at administrator level, with practical experience of platform capabilities and configuration.
• Experience working with managed packages, marketplace listings and platform-specific features such as Field Level Security, Role-Based Access Controls, custom objects, properties and workflows.
• Proven experience taking integration products to market through partner ecosystems.
• Strong ability to translate business needs into clear, prioritised backlogs, requirements and user stories.
• Confident stakeholder management skills, with the ability to influence Engineering, Sales, Partnerships and senior leadership teams.
• Experience working within Agile or Scrum environments.
• Strong decision-making skills with the ability to balance competing priorities and make effective trade-offs.
• Interest in emerging AI capabilities within CRM platforms and how technologies such as Einstein, Breeze and Agentforce are changing customer expectations and product opportunities.

• Salesforce Certified Administrator or Hub Spot certification.
• Experience working with CRM marketplaces and app ecosystem partnerships.
• Experience launching B2B SaaS or integration products globally.
• Knowledge of data, business intelligence or credit risk solutions.
• Experience working within a technology or data-driven product organisation.

• Customer-led…