Senior Business Insights Associate

Job Description

We have an exciting opportunity for a Senior Business Insights Associate to join either our Cardiff or London CAO team! This is a fantastic opportunity to develop your analytical expertise, broaden your influence across the organisation, and contribute to work that genuinely improves customer outcomes.

• Data Collection and Cleansing - Partner with the Data Office to collate, clean and consolidate large data sets to produce meaningful insights and support stakeholders in making data‑driven decisions by providing actionable recommendations
• Interpretation & Insights - Use statistical methods and analytical tools to interpret data sets, identify trends, and provide actionable insights
• Reporting / Presenting - Develop and present reports, dashboards, and visualisations using BI tools to communicate findings to stakeholders; maintain and innovate existing reports and dashboards
• Performance Monitoring - Develop and monitor key performance indicators (KPIs) to measure the success of the business and identify areas for improvement; review and analyse high volumes of data quickly and efficiently, perform anomaly detections in large data sets, investigate causes, and recommend corrective actions
• Collaboration - Regular engagement and stakeholder management across the wider BD network and business partners/teams such as IT, Change, Finance, Marketing, Business Management, Operations; ensure engagement with SMEs across the business at both junior and senior levels, distilling key messages in and out of these relationships
• You will be expected to create data visualisations and support ongoing compilation of platform data
• Work in partnership with all business functions to deliver insights consisting of defining, monitoring, generating actionable insights, and supporting deployment of business/customer‑centric strategies

• Proven track record of analysing large data sets to derive meaningful insights and presenting them in a clear and concise manner
• Strong analytical and problem‑solving capabilities with a passion for data, data tools and data skills
• Comfortable challenging assumptions and providing insight‑based recommendations
• A positive, flexible, can‑do attitude with natural curiosity and keenness for continuous learning
• Ability to clearly communicate complex data insights to non‑technical stakeholders
• Confident, approachable and willing to build strong relationships

• Experience working in a business undergoing significant change is highly favourable
• Understanding of the financial services industry, including regulatory or customer‑outcome frameworks with knowledge of customer behaviour, journeys and how customers interact with products/services
• Strong skills in SQL, Excel and Python or any other data analysis tools with exposure to working with large data sets

• Leaders who support your development through coaching and managing opportunities
• Opportunities to work with the best in the field
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive and high‑performing team