Hospitality Team Lead | Theatre

Hospitality Team Lead | New Theatre | Permanent

New Theatre Cardiff opened its doors in 1906! It has established itself as Wales' leading live entertainment venue, with a wide array of top-quality musical, drama, comedy, dance, family shows, one-night events, and pantomime.

• Stock bars and event spaces to the appropriate levels, tailoring to event genres to maximise sales.
• Receive and record deliveries in line with policy and undertake general porterage duties.
• Clean and maintain the cellars, ensuring excellent hygiene and tidiness in accordance with health and safety guidelines, and perform regular deep cleaning of the bars and appliances.
• Follow and monitor implementation of the venue’s food handling policy, documenting all quality processes with regard to food safety.
• Act as the designated Hospitality Team Lead to work with the Management team in creating and delivering training to the Casual Hospitality Team, including induction sessions and ongoing refresher/development sessions.
• Work with the Management team to develop and improve sales by supporting and motivating the Hospitality Team.
• Assist with stock management, ensuring minimal wastage and completing the associated paperwork.
• Maintain effective stock control and carry out regular stock rotation, ensuring all security procedures are adhered to, to minimise stock losses.
• Assist, when required, with internally and externally conducted audits.
• Provide Stage Door cover as and when rostered, which includes unlocking the building in line with written security procedures. Stage Door duties include operating the venue’s switchboard, dealing with internal and external enquiries, monitoring the venue’s fire panel and CCTV system to ensure the security of the building and working in line with all relevant policies and procedures.
• Facilitate and ensure the provision of agreed facilities and rider requests to visiting production companies.
• Act as a First Aider with the provided training.
• Understand all health and safety procedures, risk assessments and site‑specific concerns, adhering to all procedures to minimise the risk of injury and accidents.
• Represent the theatre in a professional manner at all times, providing excellent internal and external customer service to company colleagues, visiting production staff and building contractors.
• Attend training courses, as required, and take responsibility for ongoing professional development.
• Dress in accordance with Company uniform policy and wear protective clothing where issued and instructed.

We are looking for individuals who can work as part of a team and individually to achieve and deliver our values: creativity, collaboration, excellence and respect. The Hospitality Team Lead will primarily work in the Hospitality & Front of House department, taking responsibility for the venue’s stock and cellar spaces. The role requires strong organisational skills, attention to detail, and the ability to maintain accurate records for excellent stock control.

The role involves ensuring dressing rooms have the required provisions for visiting production companies, driving retail sales, supporting the casual team, and working within Stage Door for cover as rostered. The ideal candidate is highly self‑motivated, able to problem‑solve, and has a keen eye for detail.

• Position Title:
  
  Hospitality Team Lead
• Location:
  
  New Theatre, Cardiff, CF10 3LN
  , GB
• Contract:
  
  Permanent
• Hours:
  
  40 hours per week
• Annual Leave: 33 days (including bank holidays)
• Salary: £27,560.00 per year

Job Description available for download.