Sales Administrator

Sales Administrator (Fintech - L&Z)
ABOUT US

Jonas Fintech is a growing, profitable SaaS business at the heart of the UK payments market. We operate two established brands, Paygate and London & Zurich, delivering mission-critical Direct Debit and Bacs payment solutions that help businesses collect and manage recurring revenue ween them they serve a broad and loyal customer base built over more than 20 years of operating in this market.

The business has been commercially strong. We know how to sell, how to retain, and how to grow revenue. What we are now doing is matching that commercial engine with the product and technology capability it deserves. We are investing deliberately in modernisation, moving toward a product-driven model, and embedding AI across how we build, operate, and compete. This is the foundation for increasing the pace of the business's growth.

Jonas Fintech sits within Vesta Software Group, part of Jonas Software and Constellation Software Inc. This means we operate with the speed and focus of a standalone business, while having access to the capital, M&A pipeline, peer network, and long-term orientation of a global group operating across 17 countries. Vesta is a buy-and-hold acquirer of vertical market software businesses, in it for the long term, and Jonas Fintech is part of that family.

A full senior leadership team spanning commercial, product, technology, operations, and compliance is in place. The commercial infrastructure is established. The product investment cycle has started.

More About Jonas Software:
Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain. Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of "Software for Life."

We are committed to technology, product innovation, quality, and exceptional customer service. Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees. Headquartered in Canada, Jonas Software has a global footprint with offices around the world.

We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.

This role sits at the centre of how our sales teams operate day to day. You will provide efficient, accurate and proactive administrative support to two sales teams, helping both manage the process from customer order through to live, so that sales colleagues can focus on developing opportunities and closing business. You will support two teams at once, which means excellent organisation, clear communication and the ability to manage competing priorities.

You will help ensure both teams get consistent support, while keeping visibility of deadlines, customer commitments and administrative tasks across the wider sales function.

Sales and Customer Support

• Provide day to day administrative support to two sales teams, balancing priorities and responding promptly to team requirements
• Act as a key point of contact for customer enquiries by phone and email, ensuring messages and requests are handled professionally and directed to the right person where needed
• Prepare and process contracts, customer documents and related paperwork accurately and within agreed timescales
• Maintain accurate customer, prospect and opportunity records in the CRM system, ensuring information is complete, up to date and easy for both teams to access
• Coordinate with internal departments such as finance, operations, marketing, customer service and logistics to resolve queries and support smooth order fulfilment
• Assist with customer onboarding,…