Revenue Operations (RevOps) Manager

Revenue Operations (Rev Ops) Manager About the Company

Lalu is the next-generation AI health data platform connecting healthcare, businesses and consumers for the consented flow of curated health data. Founded in 2017, Lalu was created with a simple belief: health data should be easier to access, understand and use. Today, our platform helps organisations deliver better outcomes using trusted health information, while ensuring individuals remain at the centre of every interaction.

Through our service lines - Lalu Care, Lalu Hub and Lalu Me - we are transforming how health data is accessed, shared and understood.

This role is part of Lalu's Group function, providing support and expertise that enables the successful operation and growth of the business across all service lines. Working closely with colleagues throughout the organisation, the role contributes to the delivery of strategic objectives, operational excellence and continuous improvement initiatives.

You will collaborate across teams to ensure effective processes, high-quality outcomes and a positive experience for customers, partners and employees, while upholding Lalu's values, governance standards and commitment to innovation.

Title:

Revenue Operations Manager

Division:
Group

Reports To:

Chief Operating Officer

Banding:
Band 3

Location & Term:
London;
Full-time (Monday – Friday), Permanent, Hybrid

The Revenue Operations Manager will own the systems, processes, reporting and commercial infrastructure that enable our Sales, Partnerships, Customer Success and Marketing teams to perform at their best.

This is a highly analytical and commercially focused role. You will be responsible for ensuring our CRM (Hub Spot) and commercial technology stack become a strategic advantage for the business, providing leadership with accurate forecasting, meaningful insights and efficient processes that drive revenue growth.

Hub Spot will sit at the heart of this role; however, the successful candidate will own and evolve Lalu's wider commercial technology ecosystem. You will be responsible for ensuring our systems, data and processes provide the commercial organisation with the tools, insights and automation required to deliver an exceptional customer experience and support sustainable revenue growth.

• Own and continuously improve Lalu's commercial operating model.
• Design scalable commercial processes across Sales, Partnerships, Customer Success and Marketing.
• Identify bottlenecks and opportunities to improve efficiency, customer experience and revenue generation.
• Standardise commercial processes across the organisation.
• Drive automation to reduce manual administration and improve operational effectiveness.
• Partner with commercial leaders to ensure systems and processes support business objectives.

• Act as the primary owner and administrator of Hub Spot.
• Design, configure and optimise CRM architecture and commercial pipelines.
• Build and maintain workflows, automation and integrations.
• Manage custom objects, properties, permissions and user access.
• Maintain CRM data quality and governance.
• Deliver ongoing user training and encourage best practice adoption.
• Continuously evaluate new Hub Spot functionality and implement improvements where appropriate.

• Develop executive dashboards for senior leadership.
• Produce weekly, monthly and quarterly commercial reporting.
• Build forecasting models and revenue projections.
• Analyse pipeline health, conversion rates and sales performance.
• Monitor key commercial KPIs across the customer lifecycle.
• Deliver insights and recommendations that support strategic decision-making.

• Optimise sales processes and pipeline management.
• Improve lead qualification and routing.
• Support territory and account planning.
• Streamline proposal, contracting and approval workflows.
• Identify opportunities to reduce sales cycle length.
• Support commission reporting where required.

• Design and optimise customer onboarding processes.
• Develop customer health scoring and lifecycle reporting.
• Build renewal and expansion workflows.
• Improve customer retention reporting and forecasting.
• Ensure seamless handovers between Sales, Operations and Customer Success.

• Optimise lead management processes.
• Support campaign reporting and attribution.
• Ensure alignment between Marketing and Sales data.
• Improve lead lifecycle automation and reporting.

Own, administer and continuously optimise Lalu's commercial technology stack, ensuring all platforms are effectively configured, integrated and aligned to support the company's commercial strategy and growth objectives.

This includes, but is not limited to:

• Hub Spot
• Panda Doc
• Linked In Sales Navigator
• Apollo
• Google Workspace (G Suite)
• Trumpet
• Any additional commercial systems, applications or platforms introduced by the business as our technology stack evolves.

You will be responsible for…