Stakeholder Engagement Manager

Yolk Recruitment is proud to be working in partnership with the Welsh Revenue Authority (WRA) to recruit a Stakeholder Engagement Manager for an exciting newly created opportunity within their Strategy team on a 2 year fixed-term contract.

Please note, Welsh language skills are essential for this position.

WRA is responsible for Land Transaction Tax and Landfill Disposals Tax, raising vital revenue to support essential public services across Wales, including the NHS and schools. WRA also plays an important role in supporting the future design of tax in Wales.

As Stakeholder Engagement Manager, you will support the Head of Stakeholder Engagement in ensuring the effective planning and delivery of WRA's external engagement programme.

This role provides operational leadership, bringing structure, coordination, and consistency to engagement activity across the organisation. You will help embed a centralised and professional approach to stakeholder engagement, allowing senior leaders to focus on strategic direction, high-level relationships, and wider organisational influence.

• Lead the end-to-end coordination, delivery and evaluation of WRA's external engagement programme (events, webinars, meetings and customer-facing activity)
• Maintain and manage a central engagement and events calendar for improved visibility and prioritisation
• Develop and embed consistent processes, templates and standards for high-quality engagement delivery
• Coordinate stakeholder data within CRM/SRM systems, ensuring compliance and accuracy
• Ensure all engagement activity meets GDPR requirements and Welsh language standards
• Provide guidance and support to colleagues planning and delivering engagement activity
• Support communications activity linked to engagement delivery and agreed KPIs
• Monitor external trends, policy developments and sector activity to identify risks and opportunities
• Provide structured insight, horizon scanning updates and recommendations to inform planning
• Represent WRA externally and build strong stakeholder relationships across Wales

• Experience in bilingual stakeholder engagement, communications, or event management
• Experience working with Stakeholder Relationship Management systems (CRM/SRM)
• Strong organisational skills and ability to manage multiple priorities
• Confidence engaging with a wide range of internal and external audiences
• Knowledge of Welsh language compliance requirements
• Experience in horizon scanning, policy monitoring or strategic analysis is also desirable.

Welsh language skills are essential and will be assessed during the recruitment process:

• Reading:
  Level 5 (full understanding of work-related material)
• Speaking:
  Level 5 (fluent)
• Understanding:
  Level 5 (understands all work-related conversations)
• Writing:
  Level 4 (can prepare most written work in Welsh)

Attendance at the Cardiff office will be required depending on business needs. The successful candidate will also be required to travel across Wales periodically to attend engagement events and capture content, with busier periods throughout the year.

• Civil Service Pension with employer contribution of 28.97%
• 31 days annual leave + bank holidays + 2 privilege days
• Flexible and hybrid working
• Tusker car scheme
• Vivup Cycle2
  
  Work scheme and season ticket travel advances
• Lifestyle discounts (shopping, restaurants, entertainment)
• Wellbeing hour each week
• Access to subsidised sports groups
• Family-friendly leave policies
• Free Welsh language courses and time off to learn
• Staff diversity networks
• Free counselling and support services via Vivup EAP and Your Care Health platform

• Communicating and Influencing: Able to communicate clearly and confidently with a range of audiences.
• Managing a Quality Service: Delivers high standards and consistency in all engagement activities.

• Organiser: You make plans and are well prepared. You seek to maximise time and productivity.

• Experience in working in bilingual stakeholder engagement, event management, or communications.
• Experience working with Stakeholder Relationship Management systems.

• Knowledge of Welsh language compliance requirements.

Closing Date:
Sunday 31st May 2026 at 11:55pm