Quality and Compliance Co-ordinator - 7493

Job Title:

Quality and Compliance Coordinator

Salary: £24,900 - £28,650

Location:

Cambridge, Triangle – 2-3 days per week

Contract:

Permanent

Hours:

Full time - 35 hours per week

Could you help safeguard the quality and integrity of assessments used by learners around the world?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are looking for an organised and collaborative Quality and Compliance Coordinator to help deliver our global audit programme for Cambridge English exams and tests. This is an opportunity to combine coordination, customer support and quality assurance while working with colleagues, customers and auditors across an international network.

Working within Assessment Operations and reporting to the Quality and Compliance Manager, you will help ensure that audits take place in the right locations at the right time. You will coordinate audit activity, review reports, support action planning and provide guidance on relevant regulations and procedures.

Your key responsibilities will include:

• Planning centre audits and Exam Day Compliance Assessments across our global network.
• Reviewing audit reports, confirming ratings and preparing appropriate action plans.
• Interpreting regulations and providing clear guidance to customers and colleagues.
• Supporting and training external auditors and audit coordinators.
• Coordinating audit-related travel administration while helping to identify and manage potential travel risks.
• Maintaining customer documentation and internal work instructions.
• Responding to internal and external enquiries and processing expenses and claim forms.
• Contributing to the development and testing of new systems, processes and services.
• Undertaking some audit activity, which will involve occasional business travel.

This position has been classified as a hybrid role, requiring the selected candidate to typically spend 40-60% of their time collaborating and connecting face‑to‑face at their dedicated location. Aside from our hybrid principles, other flexible working requests will be considered from the first day of employment, including other work arrangements should you require adjustments due to a disability or long‑term health condition.

You will have experience providing administrative support within a busy, fast‑paced environment. Comfortable managing multiple priorities and deadlines, you are highly organised, proactive and able to maintain accuracy while working under pressure.

You will be a confident communicator with excellent written, verbal and interpersonal skills, enabling you to build effective relationships with colleagues, customers and external stakeholders at all levels. You are skilled at handling challenging situations in a calm and professional manner, balancing the needs of customers with organisational requirements and managing expectations sensitively and effectively.

You will bring a collaborative and customer‑focused approach, strong attention to detail, and the ability to coordinate a variety of tasks efficiently while contributing to the delivery of high‑quality, compliant services.

If you meet the above minimum requirements, we encourage you to apply. Your application will be even stronger if you can also demonstrate the following desirable criteria:

• Experience of working in a customer support environment
• Knowledge of the exam processes and role that Compliance processes play in it.

For a detailed job description, please refer to the link at the bottom of the advert on our careers site.

We are a Disability Confident (DC) employer that is committed to equality and inclusion ensuring our recruitment process is accessible to all. The DC scheme's Offer of an Interview commitment applies to applicants who opt in, and disclose a disability or a long‑term health condition, and best meet the minimum criteria for the role. In instances where interviewing all qualifying candidates is not practicable, we prioritise those who best meet the minimum criteria, as we would for applicants who do not have a disability or long‑term health condition.

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