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Strategic Customer Experience Manager – Cybersecurity SaaS
Job in
Cardiff, Cardiff City Area, CF10, Wales, UK
Listed on 2026-09-02
Listing for:
Bugcrowd Inc.
Full Time
position Listed on 2026-09-02
Job specializations:
-
Business
Customer Success Management
Job Description & How to Apply Below
Bugcrowd is seeking a highly organized, strategic, and customer-focused Customer Experience Manager (CEM) to lead retention efforts across our global client base. You will be the primary point of contact for a portfolio of accounts, ensuring ongoing customer satisfaction, platform adoption, and renewal execution.
While Sales handles expansion and new business, CEMs champion customer value by collaborating with Solutions Architects, Shared Success, and Program Management to deliver a world-class
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