European Travel Coordinator and Business Support

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Location:

London, GB Watford, GB Dublin, IE

Company: CLFIS Limited

Description:

Canada Life UK looks after the retirement, investment and protection needs of individuals, families and companies. We help to build better futures for our customers, our intermediaries and our employees by operating as a modern, agile and welcoming organisation. Part of our parent company Great-West Lifeco, Canada Life UK has operated in the United Kingdom since 1903. We have hundreds of respected and supported employees committed to doing the right thing for our customers and colleagues.

Canada Life UK is transforming to create a more customer-focused business by providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers.

The Chief Information & Transformation Office (CITO), Europe, leads technology, transformation, data and AI initiatives across Canada Life's European businesses. Working across multiple markets and business functions, CITO is driving a more connected, digitally enabled organisation, helping modernise how we operate, accelerate innovation and deliver better outcomes for customers and colleagues.

This is an exciting time to join CITO as we build the capabilities, platforms and partnerships that will support the next phase of our European transformation journey. From technology strategy and architecture to data, AI and change delivery, CITO offers the opportunity to work on high-impact initiatives that shape the future of Canada Life across Europe.

We are hiring a European Travel Coordinator and Business Support colleague to provide high-quality business support while ensuring efficient, compliant and cost-effective business travel across Europe. This role will act as a key point of contact for travel-related queries, reporting and risk oversight, working closely with senior leaders, Executive Assistants, global travel partners and internal stakeholders.

Specifically, as a successful candidate, you will:

• Produce accurate and insightful European travel reporting, including monthly booking trends, spend analysis, AMEX performance reporting and policy exception insights for senior stakeholders.
• Act as the primary liaison for travel queries, VIP international travel support, AMEX and Concur issue resolution, escalating complex matters and ensuring timely follow-through.
• Monitor travel policy compliance, offline booking usage, AMEX advisories and traveller risk data, identifying trends, risks and opportunities to improve processes and self-service.
• Support traveller tracking and provide relevant reporting to European Risk and Security teams, including traveller locations, itineraries, high-risk destination exposure and concentration risk.
• Administer the AMEX portal, including user set-up, deactivation, role and permission maintenance, data integrity and regular audit checks.
• Lead clear communications to travel users, including updates on policy, tools, process improvements, FAQs and targeted compliance campaigns.

• Provide proactive business support to designated senior leaders, including diary management, meeting logistics, travel booking, expenses, document preparation and action tracking.
• Support governance activities, including preparation of agendas, collation of meeting packs and minutes, and tracking actions through to completion.
• Coordinate small events and internal engagements, such as team meetings, workshops, away days and town halls.
• Maintain stakeholder records, contact lists and document management processes, while providing other administrative support as required.

• Proven experience in travel coordination, travel management, business support, Personal Assistant or Executive Assistant roles, ideally supporting senior leaders in a complex organisation.
• Experience using corporate travel and expense tools such…