Key Account Manager

The Vacancy

Cardiff, UK. The MSS Group is a specialist provider of facilities, industrial and environmental services with expertise in hazardous, highly regulated and complex environments.

The MSS Group and the RSK Group have an exciting new position for a Key Account Manager to join the team based in Cardiff, UK. This is a full time, permanent position.

The Key Account Manager (KAM) is responsible for managing key client accounts, ensuring contract fulfilment, and exceeding client expectations. This role focuses on sustaining client relationships, achieving financial targets, and ensuring high standards of service delivery. The KAM will collaborate with senior leadership, provide support to junior team members, and contribute to departmental improvements.

• Client Relationship Management:
  Manage and develop assigned key accounts to strengthen client relationships and meet contractual obligations.
• Financial Oversight:
  Oversee the Profit & Loss (P&L) for assigned accounts, focusing on financial health and profitability.
• Operational Leadership:
  Ensure the effective delivery of services through daily management of site staff, meeting all commercial and financial targets.
• Client Meetings:
  Lead regular client meetings to maintain open communication, address issues, and align on project goals.
• Performance Monitoring:
  Track and report on operational and financial performance, providing updates to the Business Unit Lead and Senior Leadership.

• Experience in account management within a service-oriented industry. Water treatment industry experience would be desirable.
• Strong customer focus with proven relationship management skills.
• Financial acumen with a history of meeting budget and revenue targets.
• Knowledge of health and safety regulations and operational best practices.
• Excellent communication and organizational abilities.

• Salary sacrifice for purchase of electric vehicles
• Salary between £30,000 & £35,000 depending on experience
• Smart Health/digital GP service
• Permanent additional day' annual leave for 5, 10 & 15 years - MSS
• For the year only - additional day' annual leave for 10, 20, 30, 40 & 50 years - RSK
• Cycle to work scheme.
• Wellbeing ambassadors - network of internal mental health first aiders
• Gym/lifestyle discounts
• Bereavement counselling
• Life assurance - 3 x annual salary payment for death in service

#Water #Environmental #rskfamily

The RSK Group do not accept unsolicited cv's from agencies.

We actively encourage applications from candidates of all genders, races, ethnicities, ages, neurotypes, religions or beliefs, sexual orientations, and those with disabilities.

Based in Cardiff, Wales, we are a 500-strong company of skilled professionals operating in regulated and frequently hazardous environments, providing industrial and commercial cleaning, waste management, asbestos removal, water treatment and security services, in addition to asbestos consultancy and retrofit work. Working across the public and private sectors, we are known for being highly responsive and focusing on proactive client management, delivering the best outcomes for our clients.

Our clients are diverse and include large multinational businesses, tier one contractors and public-sector bodies. Joining MSS is an opportunity to expand your technical remit and work at a company that prioritises its workforce, giving them an opportunity to succeed. We value our people and want them to make the right decisions in the course of their work and succeed with us.

The MSS Group is part of the RSK Group, a leading integrated environmental, engineering, and technical services business providing dynamic, multidisciplinary…