Senior Strategy and Operations Manager

Location:

London / Distributed (UK)

Salary: £86,100 - £101,300 (depending on experience) + incentive awards tied to your performance.

We’re looking for a strategic, commercially minded, and data-driven Senior Strategy and Operations Manager, who will be an individual contributor and help shape the future of Payments ’ll play a critical role in supporting the GM of Payments and the leadership team to define, measure, and drive our strategy – balancing long-term vision with the realities of day-to-day delivery. This is a high-ownership, high-impact role, ideal for someone who thrives on solving complex problems, is fuelled by strategic thinking, and enjoys using data to bring clarity to ambiguity.

You’ll move seamlessly between blue-sky thinking and tactical execution – one day modelling the impact of a new product bet, the next helping optimise how we run the collective. You’ll bring a birds-eye view across Payments’s portfolio – ensuring our goals, investments, and initiatives line up coherently with each other and with Monzo’s broader mission. And you’ll be the connective tissue that keeps us operating effectively: tracking performance, surfacing insights, and making sure we’re focused on what really matters.

• Driving strategic clarity:
  Supporting the GM of Payments and leadership team in defining, tracking, and evolving Payments’s strategic direction to align with Monzo’s wider mission
• Data-Driven Problem Solving:
  Actively dive into large, complex datasets to uncover insights, diagnose operational challenges, and independently design and implement scalable solutions
• Translating data into action:
  Building and maintaining data-informed views of performance across products, squads, and initiatives; using insights to inform priorities and trade-offs
• Cross-Functional Collaboration:
  
  Partnering closely with Product, Engineering, Data and Design teams to bridge the gap between ideas and strategic business execution
• Owning business performance rhythm:
  Leading monthly business reviews, reporting, and governance materials to keep the collective aligned and accountable
• Shaping new opportunities:
  Scoping new bets through market sizing, commercial modelling, partnerships evaluation, and budget/forecast analysis
• Making the org more effective:
  Optimising how we balance KTLO, BAU, and growth work; supporting resourcing and squad setup decisions across the collective
• Connecting the dots:
  Ensuring consistent communication and alignment across Payment squads, and with other Monzo collectives
• Scale & Geographic Expansion:
  Playing a pivotal role in scaling our lending book and supporting launch operations as we expand our Borrowing products into new geographies
• Bringing teams together:
  Leading Payments All Hands, goals processes, and strategic forums that ensure cohesion and momentum across the collective

• Strategic Acumen:
  You have a deeply strategic mind, capable of seeing the bigger picture, thinking in systems, and anticipating future trends
• Exceptional Problem-Solving
  
  Skills:
  
  Your "superpower" is solving complex problems with analytical rigor, commercial viability, and execution certainty
• Adaptability & Ownership:
  You’re a self-starter who thrives in ambiguity, adept at navigating complex, rapidly evolving environments, and driven by impact and ownership
• Collaboration & Influencing Without Authority:
  You have an exceptional ability to connect the dots across different parts of the business, foster collaboration, and drive alignment without authority
• Commercial Mindset:
  You’re comfortable making trade-offs and prioritisation decisions based on data, business impact, and resource constraints
• Analytical Rigour: A strong analytical skillset with a…