Project Manager, Business

Position: Project Manager, Business Change
As a Project Manager within the Transformation Office, you will be accountable for the end-to-end delivery of assigned projects across the Group. You will lead cross-functional teams to deliver measurable business outcomes, ensuring projects are delivered on time, within budget, and aligned to defined benefits and transformation priorities. Operating in a hybrid (Agile and waterfall) delivery environment, you will work closely with senior stakeholders, business leads, and third-party partners to drive successful and sustainable change outcomes.

Key Responsibilities Project Delivery & Ownership
• Own delivery of projects from initiation through to completion and handover to BAU
• Define scope, objectives, deliverables, and success criteria with stakeholders
• Develop and maintain integrated project plans, milestones, and dependencies

Financial & Commercial Management
• Proactively manage project budgets, including forecasting, tracking, and variance analysis
• Provide clear financial reporting to inform sponsor and Group-level decision making

Governance & Reporting
• Operate within established project governance frameworks (PMO / programme structures)
• Produce high-quality governance packs, reporting, and steerco updates
• Maintain accurate RAID logs and ensure timely escalation of risks and issues

Stakeholder & Team Leadership
• Lead cross-functional teams across business, technology, and operations
• Manage senior stakeholder relationships, providing clear, concise updates
• Coordinate third-party vendors and delivery partners where applicable

Delivery Execution
• Drive progress, remove blockers, and manage interdependencies
• Ensure effective use of project tooling (e.g. Jira, MS Project, PPM tools)
• Support Agile ceremonies and/or structured delivery phases as appropriate

Benefits & Outcomes
• Define, track, and report on project KPIs and benefits
• Ensure delivery of tangible business outcomes and successful transition to BAU
• Support post-implementation reviews and continuous improvement

Skills, Knowledge & Expertise

Experience of managing business-change projects in a fast-paced environment

Proven experience managing cross-functional delivery across business and technology teams

Experience delivering transformation and/or process improvement initiatives

Experience managing budgets, suppliers, and complex stakeholder environments

Strong stakeholder management, including senior/executive audiences

Experience of managing international projects

Strong analytical and problem-solving capability; data-driven decision making

Excellent communication skills, with high-quality written and presentation output

Ability to operate autonomously, prioritise effectively, and deliver under pressure

Experience working in Agile or hybrid delivery environments (Scrum, Kanban, etc.)Strong governance and reporting discipline within structured PMO frameworks

Proficiency in project management tools

Resilient, adaptable, and comfortable operating in ambiguity

Collaborative and influential, with the ability to lead without direct authority

Continuous improvement mindset; driven to enhance delivery standards

Department Transformation Employment  Type Permanent - Full Time Workplace type Hybrid