Lead Retail Banking Transformation Consultant

Position

Description:

At CGI, you’ll help shape the future of retail banking, leading high-impact consulting and transformation initiatives that enable our clients to grow, innovate and respond to rapidly changing customer expectations. As a senior industry expert and trusted advisor, you’ll bring together strategic insight, technology and CGI’s global capabilities to create differentiated customer experiences, modernise banking platforms and deliver measurable business outcomes.

You’ll have the autonomy to shape propositions and influence executive decisions, the freedom to turn emerging ideas such as AI-enabled banking and personalisation into practical solutions, and the backing of a collaborative community of consulting, technology and delivery experts to make lasting change happen.

CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.

Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.

Your future duties and responsibilities:

In this role, you will lead strategic retail banking consulting engagements and transformation programmes, helping clients navigate evolving customer expectations, digital disruption, regulatory change and competitive pressure. You will advise senior banking executives on opportunities spanning digital banking, customer experience, lending, deposits, data and AI, operational efficiency and platform modernisation, taking ownership of strategies that translate into measurable business outcomes.

You will also help shape and grow CGI’s retail banking capabilities, creating innovative propositions and bringing together colleagues across consulting, delivery, technology, alliances and industry teams. Supported by CGI’s wider community of experts, you will influence major client programmes, develop internal capability and represent CGI through thought leadership and industry engagement.
• Advise & Transform – Lead strategic consulting engagements and enterprise-scale retail banking transformation programmes.
• Shape & Innovate – Develop compelling propositions across digital banking, customer experience, lending, deposits, data and AI, and platform modernisation.
• Influence & Engage – Build trusted relationships with C-suite executives and senior leaders across retail banking, digital, product and transformation.
• Lead & Deliver – Guide end-to-end transformation initiatives to achieve successful business and technology outcomes.
• Position & Grow – Support strategic pursuits, account development, solution shaping and thought leadership to grow CGI’s Banking practice.
• Interpret & Advise – Turn market trends, changing customer behaviours and regulatory developments into actionable strategies.
• Collaborate & Orchestrate – Bring together consulting, delivery, alliance and technology expertise to create high-value client solutions.
• Coach & Elevate – Strengthen CGI’s retail banking capability through mentoring, knowledge sharing and proposition development.
• Represent & Advocate – Build CGI’s market presence through industry forums, client events and thought leadership.

Required qualifications to be successful in this role:

You will be an established retail banking leader…