Product Specialist - Pensions

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be aGovTechchampion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success,we'reat a pivotal point on our journey to realize that aspiration.

As a Product Specialist you will be commercially aware and customer focused acting as the domain expert across the organisation. You will support Product Management and enable Sales, Project Management, and Support teams with deep product, market and legislative/regulatory knowledge - ensuring our products meet the needs of our customers and are positioned accurately in pre-sales, implemented successfully in delivery, and supported effectively in live customer environments.

You will work closely with the Product Management team to translate legislation/regulation and consolidate customer feedback, historical requests, and market insights into a clear, structured view that informs future roadmap decisions. You will also maintain trusted relationships with key customers & industry bodies helping to ensure continuity and confidence in the product and our future direction of travel while influencing industry outcomes.

This role sits at the intersection of product, customers, and commercial delivery - focussed on being the go-to expert, translating product capabilities into real-world outcomes, and building internal confidence in how the product is sold, delivered, and supported.

• Act as the internal market domain expert, advising the Product Teams on legislative & regulatory requirements, emerging needs of customers and market drivers. Acting as the focal point for industry body interaction and influencing.
• Act as the internal product expert, advising the Sales team on product capabilities, limitations, and use cases to support pre-sales activities and commercial conversations. Ensure the product is represented accurately and credibly during demos, proposals, and solution discussions.
• Provide product expertise to the Project Management team, advising on product capabilities, configuration options, and best-practice usage to support successful implementation and delivery outcomes.
• Partner with the Support team as required to resolve complex customer issues that demand deep product knowledge, helping to diagnose root causes and identify appropriate solutions or workarounds.
• Assist with the testing of new features, ensuring test acceptance criteria aligns with engineering and product, includes assisting with high level regression testing and focus on high complexity areas.
• Maintain and steward relationships with core customers, acting as a trusted product contact. Support a smooth transition of account ownership to the appropriate long‑term owner, ensuring continuity and knowledge transfer.
• Consolidate, contextualise, and synthesise historical customer requests, feedback, and insights into clear themes and opportunities. Feed these insights back into the Product Management team to inform and align with the future product roadmap.
• Work closely with Product Managers, Technical Product Managers, Engineering, Sales, Projects, and Support to ensure shared understanding of product capabilities and customer needs across the organisation.
• Contribute to and maintain high-quality product documentation, FAQs,…