Senior Commercial Manager

Take a leading role in developing and delivering commercial strategy across the Channel Islands and Isle of Man. You'll bring together product performance, customer insight and financial analysis to identify opportunities, improve profitability and guide business decisions. This is a varied opportunity for someone with strong leadership skills and experience managing commercial performance.

• Lead the commercial strategy and trading performance across mobile, home, devices and customer value management.
• Monitor revenue, margins, customer performance and portfolio results against budgets and forecasts.
• Identify commercial risks, opportunities and performance trends, recommending appropriate actions.
• Develop and oversee commercial plans to support customer growth, retention and profitability.
• Lead the Consumer team's contribution to annual operating plans, financial forecasts and longer-term business planning.
• Work closely with Finance to develop revenue and margin forecasts and assess commercial assumptions.
• Review pricing, product propositions, customer acquisition, retention and cross-selling opportunities.
• Prioritise commercial initiatives across product portfolios to maximise business value.
• Analyse competitor activity, customer behaviour and market developments across relevant jurisdictions.
• Translate financial and commercial information into clear recommendations for senior stakeholders.
• Lead and develop the Commercial team, setting objectives and monitoring performance.
• Work collaboratively with Sales, Marketing, Finance, Technology and Customer Experience teams.
• Ensure commercial priorities align with available resources, operational capacity and business objectives.
• Support the development of business cases, pricing strategies and new product initiatives.
• Maintain awareness of relevant regulatory, legal and data protection requirements.
• Identify opportunities to improve commercial processes, reporting and decision-making.

The ideal candidate will have significant commercial management experience within telecommunications, subscription services or another competitive consumer-focused industry, together with a proven track record of managing revenue, margins, customer performance and product portfolios. You'll have strong commercial planning, forecasting and analytical skills, with the ability to interpret complex information and translate it into practical business decisions. Excellent leadership, communication and stakeholder management skills are essential, alongside experience developing pricing, product propositions and commercial strategies.

Previous exposure to mobile and broadband services, customer value management, recurring revenue models or lifecycle management would be particularly advantageous. You'll be commercially astute, proactive and confident working across multiple markets, with an interest in using AI, automation and analytical tools to improve decision-making.