Business Operations Analyst

At Kerv we harness the power of technology for the good of our people, our customers, our society and our planet. Technology is the enabler; impact is how we judge success.

As a certified B Corp and Great Place To Work, we care deeply about how we show up for our people, our customers and the world around us. These aren't badges for us, they reflect how we work every day and the standards we hold ourselves to.

With more than 900 specialists and over 1,600 technical certifications, we are bringing together expertise across cloud, AI, compliance, data, customer experience and business applications. Working as one connected team, we solve complex challenges and stay accountable from strategy through to delivery, adoption and ongoing improvement.

We help organisations build secure, well governed foundations, leverage more from their technology and unlock new opportunities through innovation and AI. Our focus is on making technology work in the real world and delivering lasting value.

You’ll be part of the Business Operations Team in Kerv Collaboration & Compliance.
Collaboration & Compliance helps organisations stay connected, productive and on the right side of regulation in an increasingly digital world. We ensure people can communicate seamlessly across voice, video, messaging and mobile, while also helping businesses capture, manage and protect critical data. It's where user experience meets governance, keeping teams enabled and organisations secure.

You will own the initial processing of orders when sales opportunities are won and facilitate assignment to the relevant provisioning or project team. Maintain oversight through regular reporting, stakeholder coordination and escalation to ensure those teams complete and close their orders and provide the information required for billing. The role does not provision services to customers. Maintain accurate order, contract and sales data, manage supplier spend and license inventory, administer the order management system and support accurate invoicing and query resolution.

Maintain sales resources, coordinate resources for RFP/RFI bids and support the sales commission process.

End-to-end order management and reporting

• Process orders initially when sales opportunities are won, validating customer details, agreed pricing, approvals and supporting documentation, and recording the orders accurately in the order management system.
• Manage customer contract records and key dates, ensuring orders and billing instructions align with agreed terms, pricing and service commitments. Track renewals, expiry dates and notice periods, coordinate authorised contract changes with relevant stakeholders, and maintain a clear audit trail of signed agreements and amendments.
• Facilitate assignment and handover of orders to the relevant provisioning or project team, confirming ownership and providing the information required for delivery. Coordinate authorised order amendments, cancellations and exceptions with the responsible teams.
• Administer the order management system, maintaining accurate records, status updates and reference data; support user queries and guidance.
• Produce and review regular order reports covering intake, assignment, progress, ageing, exceptions and closure status. Identify outstanding actions, overdue orders and data discrepancies, and follow up with the responsible provisioning or project teams.
• Use regular stakeholder updates and follow-up with Sales, provisioning and project teams, Finance and Billing to ensure responsible delivery teams complete and close down orders, record completion accurately and provide the information required for billing. Escalate delays, blockers and…